Information Support Officer

Bromsgrove District Council; Redditch; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Pension

Generous leave entitlements 25 days +

Flexible working

Employee Assistance Programme

Discount platform

Job summary

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services and operate as a customer-focused team. The Information Support Officer is the Council’s central point of contact for requests under FOI, Data Protection, EIR and PSI regulations.

You’ll ensure responses are accurate and sent within legal timescales, provide informed guidance to officers, Councillors and the public, and help design effective information, records and knowledge management

Qualifications

• Experience handling information access requests under FOI and data protection laws.
• Ability to provide guidance on information management and data protection.
• Strong communication with officers, councillors and the public.

Responsibilities

• Be the central point of contact for FOI, DP, EIR and PSI requests.
• Ensure responses are accurate and sent within legal timescales.
• Develop and implement information management guidance and training across the Council.
• Prepare reports and statistics on FOI and data protection.

Skills

Information governance

FOI knowledge

Data protection

Knowledge management

Job description

The following content displays a map of the jobs location - Town Hall, Redditch

Working Hours:

37

Location:

Town Hall, Redditch

Closing Date:

19/11/2026

Job Type:

Information Technology

Sector:

Local Councils

Business Unit:

Bromsgrove

Job Introduction

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

About the role

The Information Support Officer is the Council’s central point of contact for requests made under information access legislation, including the Freedom of Information Act, Data Protection Act, Environmental Information Regulations, and Public Sector Information (PSI) regulations.

You’ll play a key role in helping the Council meet its legal responsibilities around information handling, while also ensuring good information, records, and knowledge management practices across the organisation.

You’ll be part of team acting as the Council’s main point contact for Freedom of Information, Data Protection, Environmental Information and related requests, making sure responses are accurate and sent within legal timescales.

You’ll provide informed advice and guidance to officers, Councillors and members of the public on information access and data protection matters. You will work with colleagues across the Council to help design and implement effective information and records management arrangements.

You will maintain and improve guidance on the intranet and internet relating to data protection and information access, including liaising with the Information Commissioner’s Office when required.

You’ll have a key role in developing and rolling out the Council’s Information Management Strategy, delivering training and awareness sessions for staff and Councillors, working with Organisational Development colleagues and preparing reports, statistics and management information on FOI, Data Protection and related areas

This role will require you to handle sensitive and confidential information appropriately.

Additional Information

The Councils offer a range of staff benefits:

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more