Information Support Officer

WMJobs; England; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Pension

Generous leave 25 days + bank holidays

Flexible working

Employee Assistance Programme

Employee benefits platform discounts

Job summary

Bromsgrove District Council and Redditch Borough Council are seeking an Information Support Officer who will act as the central point of contact for information access requests under FOI, Data Protection, EIR and PSI regulations. You will help ensure legal compliance and promote robust information, records and knowledge management across the organisation.

You will advise officers and Councillors on information access matters, help design and implement information governance practices, and

Qualifications

• Experience or understanding of information access laws (FOI, Data Protection, EIR) preferred.
• Strong communications skills for advising officers, Councillors and the public.
• Ability to handle confidential information and maintain records management practices.

Responsibilities

• Act as central point of contact for FOI, data protection and related requests, ensuring timely and accurate responses.
• Provide guidance on information access and data protection to officers and Councillors.
• Help design and implement information and records management arrangements across the Council.
• Maintain and improve intranet/internet guidance on data protection and FOI and liaise with supervisory bodies when required.
• Contribute to development and rollout of the Information Management Strategy and deliver training and reporting on FOI and related areas.

Job description

Bromsgrove and Redditch Councils,

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

About The Role

The Information Support Officer is the Council’s central point of contact for requests made under information access legislation, including the Freedom of Information Act, Data Protection Act, Environmental Information Regulations, and Public Sector Information (PSI) regulations.

You’ll play a key role in helping the Council meet its legal responsibilities around information handling, while also ensuring good information, records, and knowledge management practices across the organisation.

You’ll be part of team acting as the Council’s main point contact for Freedom of Information, Data Protection, Environmental Information and related requests, making sure responses are accurate and sent within legal timescales.

You’ll provide informed advice and guidance to officers, Councillors and members of the public on information access and data protection matters. You will work with colleagues across the Council to help design and implement effective information and records management arrangements.

You will maintain and improve guidance on the intranet and internet relating to data protection and information access, including liaising with the Information Commissioner’s Office when required.

You’ll have a key role in developing and rolling out the Council’s Information Management Strategy, delivering training and awareness sessions for staff and Councillors, working with Organisational Development colleagues and preparing reports, statistics and management information on FOI, Data Protection and related areas.

This role will require you to handle sensitive and confidential information appropriately.

Additional Information

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more