Information Security Service Delivery Lead

IMSM; Leeds; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave plus birthday

Company pension

Subsidised gym membership

Employee benefits platform

Regular team events

Private healthcare

Learning allowance

Flexible working policy

Job summary

IMSM, within WorkNest Secure, seeks a Client Coordination Manager to lead operational delivery and client coordination across Data Protection, Cyber Essentials and Information Security Consultancy. You will oversee end-to-end services, ensure timely delivery, optimise resources, and drive client satisfaction and commercial outcomes.

You will line-manage coordinators, conduct regular reviews, support recruitment and training, monitor KPIs and revenue targets, and collaborate with finance to

Qualifications

• Proven experience managing service delivery operations within a professional services or consultancy environment.
• Experience leading and developing coordination or operations teams.
• Strong understanding of Information Security services, including Data Protection, Cyber Essentials, or broader InfoSec consultancy.
• Demonstrated ability to manage multiple concurrent client engagements.
• Strong organisational skills with exceptional attention to detail.
• Commercial awareness and experience managing delivery against revenue targets.
• Experience with KPI reporting and performance analytics.
• Excellent stakeholder management and negotiation skills.

Responsibilities

• Oversee end-to-end delivery of Information Security services across Data Protection, Cyber Essentials, and Information Security Consultancy.
• Ensure services are delivered efficiently, on time, and in line with client expectations and contractual obligations.
• Monitor service delivery performance, utilisation, and capacity planning.
• Collaborate with Head of Information Security Operations to align delivery with strategic objectives.
• Line-manage Client Coordinators across Data Protection, Cyber Essentials and Information Security functions.
• Conduct regular 1:1s, performance reviews and annual appraisals; support career development.
• Monitor budgets, resource allocation, and billing accuracy to support revenue targets.
• Provide performance insights and reporting to senior leadership and stakeholders.

Skills

Service delivery

Leadership

Stakeholder management

KPI reporting

Job description

IMSM, within WorkNest Secure, seeks a Client Coordination Manager to lead operational delivery and client coordination across Data Protection, Cyber Essentials and Information Security Consultancy. You will oversee end-to-end services, ensure timely delivery, optimise resources, and drive client satisfaction and commercial outcomes.

You will line-manage coordinators, conduct regular reviews, support recruitment and training, monitor KPIs and revenue targets, and collaborate with finance to