InfoSec Delivery Lead: Client Coordination & Ops

WorkNest Secure; Leeds; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Subsidised gym membership

Employee benefits platform

Regular team events

Private healthcare

Learning allowance

Flexible working policy

Job summary

WorkNest Secure is seeking a Client Coordination Manager to lead the operational delivery of Data Protection, Cyber Essentials and Information Security consultancy services. You will oversee the Client Coordination team, drive resource planning, and ensure high client satisfaction with strong commercial performance.

The role requires an experienced operational leader capable of managing multiple service streams, maintaining delivery standards under pressure, and fostering a proactive,

Qualifications

• Experience managing service delivery operations in a professional services or consultancy context.
• Experience leading and developing coordination or operations teams.
• Strong understanding of Data Protection, Cyber Essentials or broader InfoSec consultancy.
• Ability to manage multiple concurrent client engagements.
• Excellent stakeholder management and negotiation skills.
• Commercial awareness with delivery against revenue targets.
• Proficient in KPI reporting and performance analysis.
• Highly organised with exceptional attention to detail.

Responsibilities

• Oversee end-to-end delivery of Information Security services across Data Protection, Cyber Essentials and consultancy.
• Ensure services are delivered on time, within scope and to client expectations.
• Monitor delivery performance, utilisation and capacity planning.
• Lead Client Coordination team and conduct regular performance reviews.
• Manage budgets, invoicing and resource allocation.
• Provide performance insights and reporting to senior leadership.
• Foster a customer-focused culture and escalate issues when required.
• Coordinate with consultants, service leads, sales and finance teams.

Skills

Service delivery operations

People leadership

InfoSec knowledge

Data Protection

Cyber Essentials

Stakeholder management

KPI reporting

Budget monitoring

Performance analytics

Negotiation skills

Job description

WorkNest Secure is seeking a Client Coordination Manager to lead the operational delivery of Data Protection, Cyber Essentials and Information Security consultancy services. You will oversee the Client Coordination team, drive resource planning, and ensure high client satisfaction with strong commercial performance.

The role requires an experienced operational leader capable of managing multiple service streams, maintaining delivery standards under pressure, and fostering a proactive,