Client Delivery & Operations Lead – InfoSec Services

Mike Todd - IMSM Inc; Leeds; Hybrid; GBP 65,000 - 85,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Subsidised gym membership

Employee benefits platform

Regular team events

Private healthcare (individual cover)

Learning allowance for personal dev.

Flexible working policy

Job summary

IMSM (International Management Systems Marketing) in Leeds is seeking a Client Coordination Manager to drive operational delivery across Data Protection, Cyber Essentials, and Information Security Consultancy. You will oversee end-to-end service delivery, manage resource planning, and ensure client satisfaction while supporting revenue targets.

Lead the Client Coordination team, develop performance metrics, work with finance on billing, and foster a high-performing, customer-focused culture.

Qualifications

• Proven experience managing service delivery operations within a professional services or consultancy environment.
• Experience leading and developing coordination or operations teams.
• Strong understanding of Information Security services, including Data Protection, Cyber Essentials, or broader InfoSec consultancy.
• Demonstrated ability to manage multiple concurrent client engagements.
• Strong organisational skills with attention to detail.
• Commercial awareness and experience managing delivery against revenue targets.
• Excellent stakeholder management and negotiation skills.

Responsibilities

• Oversee end-to-end delivery of Information Security services across Data Protection, Cyber Essentials, and Information Security Consultancy.
• Ensure services are delivered efficiently, on time, and in line with client expectations and contractual obligations.
• Monitor service delivery performance, utilisation, and capacity planning.
• Collaborate closely with the Head of Information Security Operations to align delivery performance with strategic objectives.
• Line manage Client Coordinators who will work across Data Protection, Cyber Essentials, and Information Security functions.
• Conduct regular 1:1s, performance reviews, and annual appraisals.
• Support recruitment, onboarding, and training of new team members.
• Track KPIs, revenue delivery, client satisfaction, and operational efficiency.
• Provide performance insights and reporting to senior leadership.
• Work collaboratively with finance and operations teams to ensure billing accuracy and timely invoicing.

Skills

Service delivery operations

Team leadership

InfoSec knowledge

Client engagements

KPI reporting

Stakeholder management

Commercial awareness

Job description

IMSM (International Management Systems Marketing) in Leeds is seeking a Client Coordination Manager to drive operational delivery across Data Protection, Cyber Essentials, and Information Security Consultancy. You will oversee end-to-end service delivery, manage resource planning, and ensure client satisfaction while supporting revenue targets.

Lead the Client Coordination team, develop performance metrics, work with finance on billing, and foster a high-performing, customer-focused culture.