Information & Governance Officer, South Yorkshire Flexible

National Fire Chiefs Council Limited.; Sheffield; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

On-site gym

Pension scheme

Flexible home working

Job summary

National Fire Chiefs Council Limited is seeking an Information Officer for the South Yorkshire Fire and Rescue information governance team. The role is based at Headquarters in Sheffield with agile home working; you will lead the reception area, manage the Receptionist, and ensure a professional first point of contact for visitors, staff, and the public.

You will develop intranet content, maintain policies, and handle survey processes to drive improvements.

Qualifications

• Experience of line management and delivering a high quality customer service.
• Strong communication skills across diverse audiences.
• Proficiency with Microsoft 365 apps (Outlook, Word, Excel, Teams, SharePoint).
• NVQ Level 2 or equivalent in Administration.

Responsibilities

• Manage Headquarters reception and line-manage the Administrator Receptionist.
• Maintain and develop Service intranet content and document management.
• Oversee customer feedback survey processes and share findings for improvements.
• Provide respectful support in bereavement communications and valediction notifications.

Skills

Customer service

Line management

Communication

Organisation

Education

NVQ Level 2 in Administration

Tools

Microsoft 365

Outlook

Word

Excel

Teams

SharePoint

Job description

National Fire Chiefs Council Limited is seeking an Information Officer for the South Yorkshire Fire and Rescue information governance team. The role is based at Headquarters in Sheffield with agile home working; you will lead the reception area, manage the Receptionist, and ensure a professional first point of contact for visitors, staff, and the public.

You will develop intranet content, maintain policies, and handle survey processes to drive improvements.