Information Management Support Worker

Leicestershire County Council; Glenfield; Hybrid; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Disability Confident Employer

Flexible working options

Job summary

Leicestershire County Council is recruiting for an Information Management Support Officer at County Hall, Glenfield. You will coordinate FOI requests, maintain data accuracy, support data quality initiatives and provide IT support across Children and Family Services.

The role requires NVQ level 2, MS Office proficiency, and experience with spreadsheets, databases and web-based systems. A local authority background and knowledge of FOI Act/Data Protection are highly valued.

Qualifications

• NVQ level 2 or equivalent, trained and proficient in MS Office with evidence of good written and spoken English.
• Relevant experience in a data administration field.
• Experience of working with spreadsheets, databases and web-based systems and experience of working in a local authority or children and family environment.
• Knowledge of The Freedom of Information Act and Data Protection legislation.
• Highly numerate and competent in the use of Microsoft packages and the production of documents as required.
• Excellent customer care and organisational skills with good interpersonal skills with the ability to communicate at all levels.
• Ability to work as part of a team and on your own initiative; able to prioritise workloads and meet deadlines; highly organised and meticulous with data.

Responsibilities

• Coordinate Freedom of Information (FOI) requests in line with statutory requirements.
• Maintain accurate data and records across systems.
• Support data quality initiatives and provide management information and technical support where required.
• Work closely with partners and colleagues to ensure services are delivered effectively to children and families.

Skills

MS Office proficiency

Written & spoken English

Customer care

Organisational skills

Education

NVQ level 2 or equivalent

Tools

Spreadsheets

Databases

Web-based systems

Job description

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicestershire, LE3 8RA

Salary: £26,832 - £28,146 per annum (pro rata for part time) (pay award pending)

Working Hours:37 hours per week Monday to Friday

Contract Type: Fixed term until 31/03/2028

Closing Date: 10th September 2026

Interview Date(s): 18th September 2026

Are you looking for a rewarding career where you can make a difference?

Do you want a job where no two days are the same?

About the Role

We are looking for a proactive and organised individual to support information management and technology processes across Children and Family Services. The role involves coordinating Freedom of Information (FOI) requests in line with statutory requirements, maintaining accurate data and records, supporting data quality initiatives, and providing management information and technical support where required. Working closely with a range of partners and colleagues, you will help ensure services are delivered effectively to children and families while demonstrating flexibility, teamwork, and a commitment to supporting others.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• NVQ level 2 or equivalent, trained and proficient in MS Office with evidence of good written and spoken English.
• Relevant experience in a data administration field.
• Experience of working with spreadsheets, databases and web based systems and experience of working in a local authority or children and family environment.
• Knowledge of The Freedom of Information Act and Data Protection legislation.
• Highly numerate and competent in the use of Microsoft packages and the production of documents as required.
• Excellent customer care and organisational skills with good Interpersonal skills with the ability to communicate at all levels.
• The ability to work as part of a team and on your own initiative is essential alongside the ability to prioritise your own workloads and work to deadlines. You must be highly organised, methodical and meticulous regarding the application of data.

In addition, we also expect you to shareour commitment to our valuesandto delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion,please contact:

Jalpa Vyas - Information Management Support Officer

Telephone: [phone]

Email: [e-mail]