Clinical Team Leader

NSFT; Norwich; Sur place; GBP 49 000 - 57 000; Plein temps

Avantages offerts par ce poste

Comprehensive training programmes

Career progression

Starting annual leave 27 days (plus 8)

Résumé du poste

Norfolk and Suffolk NHS Foundation Trust is seeking a Clinical Team Leader for the Initial Response Service in Norwich. You will lead a multidisciplinary team to provide rapid access to mental health care, combining clinical expertise with operational leadership to shape the front door to mental health services.

The role requires RMN, Dip SW or Dip OT or equivalent, with significant leadership experience in mental health settings.

Qualifications

• Experience in leading multi-professional teams in mental health settings.
• Knowledge of clinical governance and NICE guidelines.
• Proven track record in service development and change management.

Responsabilités

• Lead and develop the Initial Response Service (IRS) to provide rapid access to mental health care.
• Provide clinical leadership, supervision and coaching to a multidisciplinary team.
• Drive quality improvement and ensure patient safety and outcomes.
• Oversee referral management, triage processes and staffing in a fast-paced environment.
• Collaborate with senior leaders to shape future access to services.

Connaissances

Clinical leadership

Mental health

Team building

Communication

Service development

Formation

RMN, Dip SW, Dip OT or equivalent

Outils

CRM systems

Clinical governance tools

Description du poste

Main area Clincial Grade Band 7 Contract Permanent Hours

• Full time
• Flexible working

37.5 hours per week (Flexible working will be considered) Job ref 246-CEN8224473-A

Site County Hall Town Norwich Salary £49,387 - £56,515 gross per annum Salary period Yearly Closing 22/10/2026 23:59

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

Please note due to the nature of our roles and patient demographic, you will be required to undertake physical intervention training and remain trained, as required by your role.

Job overview

Lead the Front Door to Mental Health Care. Shape the Future.

Every call matters. Every decision matters. Every person matters.

Lead the team that makes the difference.

Are you an experienced mental health professional ready to lead an innovative service that will transform how people access mental health support across Norfolk and Suffolk?

The Initial Response Service (IRS) is at the heart of NSFT's vision to create a single, responsive point of access for mental health referrals, crisis presentations, and urgent support.

We are looking for inspirationalClinical Team Leaders to help build and lead this pioneering service, ensuring people receive safe, compassionate, and timely care when they need it most.

The Initial Response Service [IRS] represents one of the most significant developments in mental health access within NSFT. By bringing together call handling, clinical triage and referral management into a single service, IRS will simplify access, improve consistency, reduce delays and deliver a better experience for patients, carers and professionals.

Main duties of the job

This is much more than a traditional team leader role.

You will be leading a diverse multidisciplinary team of clinicians, senior call handlers and call handlers within a fast-paced environment where every decision has the potential to positively change someone's life.

You will combine clinical expertise, operational leadership and service development to help create a service that becomes the recognised front door to mental health care throughout Norfolk and Suffolk.

As a Clinical Team Leader, you will have the unique opportunity to:

• Lead and develop a brand-new service at a pivotal point in its journey.


• Influence how mental health triage and access services are delivered in the future.


• Support staff to thrive through coaching, supervision and compassionate leadership.


• Drive quality improvement and innovation.


• Work alongside senior leaders to develop a service that delivers excellent patient outcomes and experiences.


• Be part of a supportive leadership team committed to learning, collaboration and continuous improvement.

Working for our organisation

At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.

We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce. We recognise that not everyone has equal access to opportunities and are working to address this.

We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Detailed job description and main responsibilities

Some of the benefits you can expect:

• a comprehensive in house & external training programmes


• career progression


• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)


• NHS discounts and many more.

Interviews are yet to be confirmed, and candidates may only be given a minimum of 3 days’ notice. You will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.

Person specification

Qualifications

• RMN, Dip SW, Dip OT or equivalent

Experience

• Service issues for adults of working age and older people


• Management or leadership of a multi-professional service


• Budget and resource management


• Providing leadership in a mental health care environment

Skills

• Establish performance management team structures and systems.


• Develop recovery-focused practice

Knowledge

• Clinical and national policies and guidelines eg NICE


• Build on / develop further knowledge of psychosocial interventions

Please be aware that, due to the high number of applications for certain roles, this vacancy may close earlier than the advertised closing date. We encourage you to submit your application as soon as possible.

YOUR APPLICATION

We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [e-mail].

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your \"junk\" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your \" junk\" inbox.

EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.