Industrial Tech Support Engineer — MES & SCADA

AVEVA; Cambridgeshire and Peterborough; Hybrid; GBP 61,000 - 102,000; Full time

Benefits offered by this job

Flexible work hours

PTO 20-25 days

Parental leave

Well-being support

Medical/dental/vision/401K

Job summary

AVEVA is seeking a Tech Support Engineer in Lake Forest, CA, offering a full-time, hybrid role. You will ensure reliability of client applications, support commissioning and upgrades, and collaborate with the R&D Solution team to resolve escalations.

The role requires a degree in engineering or CS, MES experience, and strong skills in HMI/SCADA, SQL, and programming. Travel to customer sites is expected as needed, with a flexible, customer-focused mindset.

Qualifications

• Bachelor’s degree in electrical engineering, power systems, computer science, or equivalent.
• MES experience including operation, performance and quality aspects.
• Technical expertise in HMI or SCADA troubleshooting.
• Proficiency in software and database troubleshooting, diagnosis, and problem-solving.
• Experience with SQL database querying and programming.
• Excellent interpersonal skills and team-oriented mentality.
• Self-motivated, proactive and customer-focused with a positive attitude.
• Ability to learn quickly and be inquisitive.
• Excellent written and oral communication skills.
• Willingness to travel regionally and worldwide.

Responsibilities

• Ensure the reliability and performance of client applications while addressing technical issues.
• Support Application Engineers with technical difficulties during new site commissioning, system upgrades, and expansions.
• Collaborate with the global R&D Solution team to manage issue escalations.
• Develop and recommend corrective measures for technical issues identified in the field or in-house.
• Solve technical problems from end customers, application engineers, and engineering teams.
• Document and disseminate knowledge through KB articles concerning issues and resolutions.

Skills

MES experience

HMI/SCADA

SQL querying

Communication

Team player

Problem solving

Travel willingness

Education

Bachelor's degree in Electrical Engineering

Power Systems

Computer Science

Tools

VB.NET

C#

HTML5

Angular

JavaScript

ASP.NET

NET CORE

Job description

AVEVA is seeking a Tech Support Engineer in Lake Forest, CA, offering a full-time, hybrid role. You will ensure reliability of client applications, support commissioning and upgrades, and collaborate with the R&D Solution team to resolve escalations.

The role requires a degree in engineering or CS, MES experience, and strong skills in HMI/SCADA, SQL, and programming. Travel to customer sites is expected as needed, with a flexible, customer-focused mindset.