Indirect E-Commerce CX Manager - Hybrid

Aston Carter; Greater London; Hybrid; GBP 92,000 - 120,000; Part time

Benefits offered by this job

Hybrid work

Job summary

Aston Carter is seeking a Customer Experience Manager to drive growth across indirect e-commerce channels including marketplaces, e-retailers and q-commerce. The role focuses on improving customer journeys, channel strategies and commercial performance through data-led decisions.

You will work with cross-functional teams and external partners to deliver best-in-class experiences that support brand consistency and business growth.

Qualifications

• Experience managing indirect e-commerce channels across FMCG/consumer goods sectors.
• Strong understanding of marketplaces, e-retailers and q-commerce ecosystems.
• Able to link customer experience initiatives to business performance through data.
• Excellent analytics and stakeholder management skills.

Responsibilities

• Develop and execute strategies across marketplaces, e-retailers and q-commerce platforms to drive growth and performance.
• Monitor KPIs and use analytics to identify opportunities for channel optimisation and customer experience improvements.
• Optimise digital content, customer touchpoints and conversion journeys across third-party platforms.
• Collaborate with Commercial, Digital, UX, IT and external agency partners to deliver impactful initiatives.
• Drive innovation and adapt strategies to evolving e-commerce trends and consumer behaviours.
• Build and maintain strong relationships with marketplace and retail partners.

Skills

Indirect e-commerce

Marketplaces

Data analytics

Stakeholder management

SEO / digital shelf optimization

Tools

Google Analytics

CRM tools

Job description

Aston Carter is seeking a Customer Experience Manager to drive growth across indirect e-commerce channels including marketplaces, e-retailers and q-commerce. The role focuses on improving customer journeys, channel strategies and commercial performance through data-led decisions.

You will work with cross-functional teams and external partners to deliver best-in-class experiences that support brand consistency and business growth.