Independent Living/Scheme Manager

Housing Diversity Network; Manchester; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

31 days annual leave

Pension scheme with employer contrib.

Perkbox membership

Health checks and wellbeing support

Employee Assistance Programme

Cycle to Work scheme

Flexible working policies

Low-interest car loan

Job summary

Arawak Walton is seeking a dedicated full-time housing and support officer in Manchester to provide high-quality services for tenants in over-55 housing schemes. You will be the main contact for tenants, driving continuous improvement, ensuring health and safety compliance, and overseeing repairs to meet high standards.

Key duties include risk assessments, tenant involvement, scheme management, safeguarding, and promoting a positive, proactive service mindset.

Responsibilities

• Deliver support services to tenants, carrying out risk assessments and support plans with tenants and complete daily check-ins
• Promote communication by involving tenants in decisions about the running of schemes. Facilitate events which promote tenant interaction.
• Be responsible for the day-to-day management of facilities and services, liaising with tenants about repairs and contractor access and report repairs
• Be alert to and recognise welfare issues and signs of abuse.

Job description

Full Time (35 hours per week)

True to our roots Arawak Walton has a proud heritage in helping to create vibrant and sustainable multi-cultural neighbourhoods in inner city areas. We believe that everyone has the right to live independentlyand safely, so,it’sno surprise that we recruit passionatepeople who want tomakea differenceandtake responsibility to get things done.

We are looking for an individual with experience within social care to deliver high-quality housing and support services for tenants within the associations over 55s housing schemes.

Acting as the main point of contact for tenants, you will play a vital part in fostering a positive culture, driving continuousimprovementand supporting innovation and efficiency to help achieve Arawak Walton’s strategic goals

You will ensure the provision of high-quality services, effective risk management, and full compliance with health and safety requirements; while overseeing repairs and planned works to ensure they are completed to a high standard.

In this role, you willbe responsible for:

Support Services

• -Deliver support services to tenants, carrying out risk assessments and support plans with tenants and complete daily check-ins

Tenant Involvement & Social Activities

• -Promote communication by involving tenants in decisions about the running of schemes. Facilitate events which promote tenant interaction.

Scheme Management

• -Be responsible for the day-to-day management of facilities and services, liaisingwith tenants about repairs and contractor access and report repairs

Safeguarding responsibilities

• -Be alert to andrecognisewelfare issuesandsigns of abuse.

We would love to hear from you if you have:

• Experience of working with older people
• Exceptionally high standard of customer care and service
• Strong problem solving and decision-making skills
• Excellent communication, interpersonal and negotiation skills
• Able to promote and maintain a positive "can do" attitude

Whether you’re wanting to take on more responsibilities or share your experience with colleagues, this is an excellent opportunity to join a company that values staff and tenants, is passionate about building communities where people can thrive and will support your career every step pf the way.

What we can offer you

• A friendly supportive team where you'reknown as a person- not just an employee.The opportunity to develop your skills, take on early responsibility and grow your career.
• Up to 31 days annual leave, plus bank holidays and anadditional3 concessionary days over Christmas.
• A generous pension scheme with a 3% employee contribution and an 11.4% employer contribution.
• Flexible and family-friendly working policies.
• Perkboxmembership, giving you discounts on shopping, travel. leisure and gym memberships.
• Health and wellbeing support, including free health checks, an Employee AssistanceProgrammeand a health cashback scheme.
• Cycle to Work and low-interest car loan schemes.l
• A collaborative workplace where your voice matters and you can make a genuine difference to the communities we serve.