Independent Living Officer - Part Time, Safer Homes

LiveWest; St. Austell; On-site; GBP 22,000 - 26,000; Part time

Benefits offered by this job

Hybrid/Office balance discussion

26 days annual leave plus bank hols

Pension contributions up to 9%

Health plan and GP services

Cycle to Work scheme

Volunteer days

Enhanced sick pay

Job summary

LiveWest is seeking an Independent Living Officer to support older customers in our St Austell schemes. You will be the on-site contact, ensuring safety, welcoming new residents and signposting to external services while maintaining strong relationships with partners and colleagues.

The role offers part-time hours (22 hrs/week), a permanent contract, and a focus on low‑level support, budgeting help and tenancy guidance to promote safe, vibrant communities.

Qualifications

• Experience in customer-facing roles with strong service focus.
• Ability to work independently with resilience and initiative.
• Strong communication skills and ability to build relationships with customers and partners.
• Ability to take initiative, solve problems and resolve issues at first contact.
• Good literacy, numeracy and general IT skills.
• CIH Level 3 qualification or equivalent experience.

Responsibilities

• Ensure the scheme is safe, clean and well maintained, overseeing contractors and monitoring standards.
• Carry out regular health and safety checks, fire safety inspections and scheme risk assessments, keeping accurate records.
• Provide advice and signposting to customers, including support to access external agencies, alarms and wellbeing services.
• Welcome new customers, complete scheme inductions and assist with basic support or benefit‑related queries.
• Help customers understand their tenancy responsibilities, addressing low‑level breaches and escalating concerns where necessary.
• Build strong relationships with colleagues and local partners to support community activities and a positive living environment.
• Support customers to maintain their tenancy, offering low‑level support around budgeting and accessing benefits.

Skills

Customer-facing

Autonomy

Communication

Problem solving

IT skills

Education

CIH Level 3 qualification

Tools

Driving licence

Job description

LiveWest is seeking an Independent Living Officer to support older customers in our St Austell schemes. You will be the on-site contact, ensuring safety, welcoming new residents and signposting to external services while maintaining strong relationships with partners and colleagues.

The role offers part-time hours (22 hrs/week), a permanent contract, and a focus on low‑level support, budgeting help and tenancy guidance to promote safe, vibrant communities.