Independent Living Officer - Part-Time Community Advocate

LiveWest Homes Limited; St. Austell; Hybrid; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Working style: Hybrid 2-3 days in the

26–30 days annual leave (pro rated for

Pension contributions up to 9%

Health benefits and perks

Learning and development

Family support

Wellbeing support

Cycle to Work and Car Benefit

Volunteer days

Job summary

LiveWest Homes Limited is seeking an Independent Living Officer to build trusted relationships with residents and help them live safely and independently in our Independent Living schemes.

You will be the first contact for customers, ensuring on-site safety, signposting to external agencies and signposting to benefits. The role requires strong communication, resilience, and a commitment to inclusive, customer‑focused service.

Qualifications

• Experience in a customer-facing role focused on delivering excellent customer service.
• Ability to work independently with high levels of resilience and autonomy.
• Strong communication skills and the ability to build effective relationships with customers and partners.
• Ability to take initiative, solve problems and resolve issues at first contact.
• Understanding of professional boundaries and ability to work sensitively with older customers.
• Good literacy, numeracy and general IT skills.
• CIH Level 3 qualification or equivalent experience.
• Full, valid UK driving licence.

Responsibilities

• Ensure the scheme is safe, clean and well maintained, overseeing contractors and monitoring standards.
• Carry out regular health and safety checks, fire safety inspections and scheme risk assessments, keeping accurate records.
• Provide advice and signposting to customers, including support to access external agencies, alarms and wellbeing services.
• Welcome new customers, complete scheme inductions and assist with basic support or benefit‑related queries.
• Help customers understand their tenancy responsibilities, addressing low‑level breaches and escalating concerns where necessary.
• Build strong relationships with colleagues and local partners to support community activities and a positive living environment.
• Support customers to maintain their tenancy, offering low‑level support around budgeting, accessing benefits and managing their home.
• Work collaboratively to identify improvements and new ways of working to enhance services for customers.

Skills

Customer facing

Resilience/autonomy

Strong communication

Initiative and problem solving

Professional boundaries with older may

Literacy/numeracy/IT

CIH Level 3 or equivalent

UK driving licence

Education

CIH Level 3 qualification or equivalent experience

Job description

LiveWest Homes Limited is seeking an Independent Living Officer to build trusted relationships with residents and help them live safely and independently in our Independent Living schemes.

You will be the first contact for customers, ensuring on-site safety, signposting to external agencies and signposting to benefits. The role requires strong communication, resilience, and a commitment to inclusive, customer‑focused service.