Independent Living Services Manager

Pickering and Ferens Homes; Kingston upon Hull; On-site; GBP 37,530 - 45,870; Full time

Benefits offered by this job

Family Friendly policies

Christmas Closure

Excellent pension and benefits

BHSF Gold Health Cash Plan

Retail Rewards

Birthday off

Job summary

A housing charity in Hull seeks an Independent Living Services Manager to lead initiatives enhancing residents' quality of life. This role involves managing services, ensuring regulatory compliance, and fostering partnerships. Candidates should have a degree or equivalent, a professional housing qualification, and experience in stakeholder engagement. The role provides a competitive salary and a supportive working environment.

Qualifications

• Experience planning and managing initiatives to improve residents' quality of life.
• Experience working with key stakeholders.
• Understanding of housing services legislation and regulatory frameworks.

Responsibilities

• Lead the Independent Living team and drive service standards.
• Ensure compliance with regulations and best practices.
• Develop strategic partnerships for the independent living agenda.

Skills

Staff management

Customer-focused service

Compliance and risk management

Partnership development

Microsoft Office proficiency

Education

Degree level education or equivalent

Recognised professional Housing qualification

Job description

Overview

Join to apply for the Independent Living Services Manager role at Pickering and Ferens Homes (PFH). PFH is small and mighty, with less than 50 colleagues. We offer a great team culture where everybody matters and wants to make a difference to our residents to support our charity to be ‘more than a landlord’.

Salary and benefits

Salary: Up to £41,700 depending on experience.

Hours: 37 hours per week (4:30 finish on a Friday).

Location: 7 Beacon Way, Hull, HU3 4AE.

• Family Friendly policies
• Christmas Closure
• Excellent pension and benefits
• BHSF Gold Health Cash Plan
• Retail Rewards
• You get your birthday off!

Role description

The post holder will lead the PFH agenda for independent living, taking responsibility for the management of PFH+ (Sheltered) Housing service and providing comprehensive housing-related support services across our resident base. The role will drive corporate plan initiatives for independence and being “more than a landlord.” The post holder will adopt a customer-focused service approach, with residents being an integral part of setting and monitoring services and delivering quality performance across all services. There is an expectation to support a culture of continuous improvement and customer service excellence across all service provision.

Key responsibilities

• Effectively manages staff within the Independent Living team
• Ensures service standards and support planning are set within the highest standards and benchmarked as exemplary
• Works with the Property and Compliance Manager to ensure that all related compliance, regulatory and best practice is adhered to
• Ensures compliance with good risk management practice establishing and maintaining effective internal control systems
• Forms strategic relationships with partners that support PFH’s independent living agenda
• Leads on the management and implementation of the Customer Strategy and help enable delivery of a wide range of accessible, creative, and innovative services
• Leads and manages the objectives and strategies that underpin independent living, making sure that services are future proofed and monitored / benchmarked as appropriate

The ideal candidate will have

• Degree level education or equivalent through relevant training and experience
• Recognised professional Housing qualification
• Experience of planning, managing and achieving a range of initiatives designed to improve the quality of life of residents
• Experience of working in partnership with key stakeholders
• Knowledge and understanding of relevant legislation and regulatory frameworks and key issues in the provision of Housing services
• Understanding the role of health and wellbeing
• Able to produce clear, concise and objective reports to management bodies, Boards and committees
• Highly proficient in the use of Microsoft packages

Location and application

Location: 7 Beacon Way, Hull, HU3 4AE.

How to apply: Please apply via Indeed attaching your CV with a supporting statement.

Further information: More details at www.pfh.org.uk/recruitment/work-for-us/

Contact: For an informal discussion, please email [e-mail] and we will get back to you.

Closing date and safeguarding

Applications deadline: 9am Monday 15 September 2025. We may, depending on applicant numbers, close or extend the closing dates; early applications are recommended.

Equal Opportunities: PFH is an Equal Opportunities employer and values diversity in the workplace. We welcome applications from all suitably qualified persons regardless of race, gender, sexual orientation, disability, religion/beliefs or age.

Safeguarding: We are committed to safeguarding vulnerable adults; therefore, DBS clearance is required prior to appointment.

Data protection: We understand our obligations under the General Data Protection Regulation (GDPR) and are committed to processing your data securely and transparently. Your data will be processed in line with our legitimate interest to identify suitable candidates for the role, legal requirements or for performance of a task carried out in the public interest. We will treat your data with respect and retain for no longer than is necessary. For further details, please refer to our Fair Processing Notice (JOB APPLICANT DATA) available on our website.