Independent Living Manager

The Guinness Partnership; Exeter; On-site; GBP 42,000 - 64,000; Full time

Job summary

The Guinness Partnership is seeking a mission-driven Independent Living Manager to oversee housing support services across Torbay, Exeter and Tiverton. You will lead a team of Independent Living Advisors, monitor delivery against KPIs, and report monthly progress. The role requires flexible, agile working and travel between schemes.

A basic DBS check is required and driving is essential. You will join a team of managers across the UK and contribute to delivering resident-centred services that

Qualifications

• Full UK driving licence with access to own vehicle.
• Sensitive and supportive approach to vulnerable people.
• Ability to work with a diverse range of customers and partner agencies.
• Commitment to enabling people with support needs to live independently.
• Good communication skills, including written and computer literacy.

Responsibilities

• Lead and develop a team of Independent Living Advisors to provide a high-quality, person-centred service.
• Monitor performance against KPIs and produce monthly progress reports.
• Train and develop staff and manage performance issues as required.
• Engage with key agencies and local businesses to promote service aims and secure support.
• Build strong relationships to ensure resident satisfaction and service quality.
• Plan and prioritise activities in a busy schedule.

Skills

Team management

Communication skills

Interpersonal skills

Written communication

Driving licence

Job description

The Guinness Partnership are seeking a mission-driven Independent Living Manager to manage our housing support services across Torbay, Exeter and Tiverton.

Reporting to the Head of Independent Living, you will be responsible for overseeing and monitoring the delivery of intensive housing management services for older people, whilst managing a team of Independent Living Advisors working on site. You will be part of a team with other Independent Living Managers who fulfil the same role in locations across the UK.

Flexibility is key, as we require someone comfortable with agile working, able to travel between various schemes across Torbay, Exeter and Tiverton.

Key responsibilities

• Team management: You will manage and develop a team of Independent Living Advisors, ensuring they provide a high-quality, responsive and person-centred service that meets the needs of our residents.
• Performance & reporting: You will monitor the service against key performance indicators & produce monthly written progress reports.
• Team development: You will train and develop a strong staff team, motivating them to embrace the Guinness service style and manage any performance issues as required.
• Stakeholder engagement: You will work closely with key agencies and local businesses to positively promote the aims of the service and encourage support from partners in the community where appropriate.
• Resident satisfaction: You will be a great relationship builder to ensure our residents receive the best service possible.
• Planning and prioritising: No two days are ever the same, and you will have a busy schedule, so good time management is essential.

Essential criteria

• A full UK driving licence and access to your own vehicle.
• Demonstrates a sensitive and supportive approach to vulnerable people.
• Ability to work successfully with a diverse range of customers and partner agencies.
• Commitment to, and a good understanding of, services that enable people with support needs to live as independently as possible.
• Good communication skills, including interpersonal, written and computer literacy.

Interviews will take place in person at our Exeter office during the week commencing 14th September.

Please note: This position will require a basic DBS check which will be paid for by The Guinness Partnership.