Independent Living Advisor Frome

Yolk Recruitment; Frome; On-site; GBP 19,000 - 23,000; Part time

Job summary

Yolk Recruitment is seeking an Independent Living Advisor in Frome to support older residents within a sheltered housing environment. The role focuses on tenancy support, promoting independence, and ensuring safe, smooth daily operations of the scheme.

You will deliver housing management and customer service for older residents, coordinate Domestic Technicians, and ensure health and safety compliance while building strong, proactive relationships with residents and teams.

Qualifications

• Experience working with older people in housing, care or support settings.
• Strong communication skills and ability to adapt to individual needs.
• Good administrative and numeracy skills.
• Ability to work independently and collaboratively within a team.
• Proficient in Microsoft Office.
• Commitment to equality, diversity and inclusion.

Responsibilities

• Build positive relationships with residents, delivering a warm, responsive, and customer-focused service.
• Support prospective residents with viewings and help new tenants settle in.
• Provide guidance on tenancy agreements, rights, and responsibilities.
• Conduct regular health and safety checks, inspections, and risk assessments across the scheme.
• Monitor and manage contractor performance (e.g., cleaning, grounds maintenance, laundry services).
• Carry out health and safety checks including site inspections, risk assessments, communal areas and lifts.
• Maintain accurate and up-to-date records, including resident and emergency contact information.
• Respond to and report resident disputes or concerns.
• Support referrals for aids, adaptations, and assistive technology to promote independence.
• Respond appropriately to low-level emergencies and escalate when required.
• Collaborate with internal teams to ensure seamless service delivery.
• Coordinate and support Domestic Technicians in their daily duties and priorities.

Skills

Communication skills

Administrative skills

Numeracy

Independent working

Microsoft Office

Education

Relevant professional qualification

Tools

Microsoft Office

Job description

Independent Living Advisor

Location: Frome, Somerset

Hourly rate: £14.87 PAYE

Contract Type: 3 months (possibility of extension)

Hours: 28 hours per week (To be agreed with manager)

Overview

We are working with a social housing provider to recruit a passionate and knowledgeable Independent Living Advisor to support older residents within a sheltered housing environment. This role is focused on delivering high-quality tenancy support, promoting independence, and ensuring the safety and smooth day-to-day running of the scheme.

Role Purpose

The postholder will provide effective housing management and customer service to older residents, supporting them with tenancy-related matters, day-to-day queries, and low-level emergencies. The role also involves coordinating Domestic Technicians, overse ing service delivery standards, and ensuring compliance with health and safety requirements.

Key Responsibilities

• Build positive relationships with residents, delivering a warm, responsive, and customer-focused service
• Support prospective residents with viewings and assist new tenants in settling into their homes
• Provide guidance on tenancy agreements, rights, and responsibilities
• Conduct regular health & safety checks, inspections, and risk assessments across the scheme
• Monitor and manage contractor performance (e.g. cleaning, grounds maintenance, laundry services)
• Carry out health and safety checks including site inspections, risk assessments, communal areas and lifts
• Maintain accurate and up-to-date records, including resident and emergency contact information
• Respond to and report resident disputes or concerns
• Support referrals for aids, adaptations, and assistive technology to promote independence
• Respond appropriately to low-level emergencies and elevate where required
• Work collaboratively with internal teams to ensure seamless service delivery
• Coordinate and support Domestic Technicians in their daily duties and priorities

Essential Requirements

• Experience working with older people in a housing, care, or support setting
• Strong communication skills with the ability to adapt to individual needs
• Good administrative and numeracy skills
• Ability to work independently and collaboratively within a team
• Proficient in Microsoft Office
• Commitment to equality, diversity, and inclusion

Desirable Skills & Experience

• Knowledge of Housing Benefit
• Experience supporting individuals through bereavement or loss
• Understanding of housing management and support services

Additional Requirements

• Relevant professional or vocational qualification
• Full UK driving licence
• Willingness to work flexibly, including evenings and weekends
• Ability to work in a mobile capacity