Business Analyst

Wythenshawe Community Housing Group; Manchester; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Flexible Working

Real Living Wage

Westfield Health

Training and Development

Recognition and Reward

Volunteering within the local co mmuni

Job summary

Wythenshawe Community Housing Group in Manchester is seeking a skilled Business Analyst to join the ICT, Data and Digital team and drive practical improvements across the organisation.

You will engage stakeholders, facilitate workshops, gather requirements, map processes and shape solutions that enhance services for colleagues and customers. Strong communication and collaboration are essential in delivering change.

Qualifications

• Experience in a Business Analyst role, ideally within Digital Services, ICT or a change environment.
• Excellent stakeholder management and relationship-building skills, with the ability to influence and engage people at all levels.
• Experience facilitating workshops, gathering requirements and translating business needs into practical solutions.
• Strong process mapping and business improvement skills.
• Ability to manage multiple priorities and work independently across a range of projects.
• Strong communication, analytical and problem-solving skills.
• Professional Business Analysis qualification (or working towards one) is desirable.

Responsibilities

• Working closely with stakeholders to understand challenges, gather requirements and identify opportunities for improvement.
• Facilitating workshops and discussions to help teams shape solutions and achieve shared outcomes.
• Mapping and analysing current and future business processes, identifying opportunities to improve efficiency and customer experience.
• Supporting project delivery by defining requirements, shaping acceptance criteria and contributing to testing and implementation activities.
• Building strong working relationships across the organisation, acting as a trusted partner throughout change initiatives.
• Supporting continuous improvement by promoting best practice and helping embed a culture of innovation and efficiency.

Skills

Stakeholder management

Workshop facilitation

Requirements gathering

Process mapping

Business analysis

Communication

Analytical thinking

Education

Professional Business Analysis qualification

Job description

The Vacancy

We're looking for a skilled and people-focused Business Analyst to join our ICT, Data and Digital team.

This is an exciting opportunity for someone who enjoys understanding how organisations work, building strong relationships with stakeholders and helping turn ideas into practical improvements. You'll work across WCHG to understand challenges, identify opportunities and help shape solutions that improve services for both colleagues and customers.

Whilst strong analytical skills are important, this role is equally about people. You'll spend a significant amount of time engaging with stakeholders, facilitating workshops, challenging constructively and building trusted relationships that help drive meaningful change across the organisation.

About the role

As a Business Analyst, you'll support a range of transformation, change and digital improvement initiatives. You'll work closely with colleagues across all areas of the business, gathering requirements, mapping processes and ensuring solutions are genuinely aligned with business needs.

This is a varied role that combines analytical thinking with communication, facilitation and relationship-building skills.

What you'll be doing

• Working closely with stakeholders to understand challenges, gather requirements and identify opportunities for improvement.
• Facilitating workshops and discussions to help teams shape solutions and achieve shared outcomes.
• Mapping and analysing current and future business processes, identifying opportunities to improve efficiency and customer experience.
• Supporting project delivery by defining requirements, shaping acceptance criteria and contributing to testing and implementation activities.
• Building strong working relationships across the organisation, acting as a trusted partner throughout change initiatives.
• Supporting continuous improvement by promoting best practice and helping embed a culture of innovation and efficiency.

What we're looking for

• Experience working in a Business Analyst role, ideally within Digital Services, ICT or a change environment.
• Excellent stakeholder management and relationship-building skills, with the ability to influence and engage people at all levels.
• Experience facilitating workshops, gathering requirements and translating business needs into practical solutions.
• Strong process mapping and business improvement skills.
• Ability to manage multiple priorities and work independently across a range of projects.
• Strong communication, analytical and problem-solving skills.
• Professional Business Analysis qualification (or working towards one) is desirable.

Application Deadline - Wednesday 19th August

Please note the above date is subject to change, and the advert may be closed early dependent on applications received.

Why join us?

As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;

• 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
• Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
• Enhanced Pension scheme contributions
• Our Health Care Plan gives you money back for dental, optical, therapy costs and more
• Subsidised Healthy Living benefits i.e. gym membership or yoga classes
• Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
• Car Lease Scheme, Cycle to Work scheme*
• Volunteering days in the local community
• We offer a Salary Sacrifice Pension option*

*Subject to eligibility criteria

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

Awarded 'Investors in People' Health & Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues.

Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.

Benefits

• Flexible Working
• Real Living Wage
• Westfield Health
• Training and Development
• Recognition and Reward
• Volunteering within the local community