Assistant Manager- Living Well

Wythenshawe Community Housing Group; Manchester; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

25 days annual leave

Health care plan

Pension scheme

Salary sacrifice option

Car lease scheme

Volunteering days

Job summary

Wythenshawe Community Housing Group is seeking an experienced Assistant Manager, Living Well to provide day-to-day operational support across Living Well and Tenancy Audit services. The role requires safeguarding knowledge, empathy for vulnerable customers, and the ability to coordinate multi-agency support to keep people safe in their homes.

The position is fixed-term until 31st March 2028. A driving licence and access to a car are desirable as travel may be required.

Qualifications

• Experience reviewing casework and developing support plans for customers.
• Experience supporting vulnerable customers and families with complex needs.
• Strong knowledge of safeguarding, domestic abuse, homelessness, mental health, substance misuse and child protection.
• Ability to assess risk and make balanced operational decisions.
• Excellent communication, customer service and problem-solving skills.

Responsibilities

• Provide day-to-day operational support to Living Well and Tenancy Audit teams.
• Review casework to support compliance and learning.
• Provide oversight and escalate concerns as needed.
• Plan duty officer cover and participate in duty rota for safeguarding responsibilities.
• Prepare reports and contribute to multi-agency meetings and MARACs.
• Coordinate Tenancy Audit visits and provide management cover during absences.

Skills

Safeguarding

Domestic abuse

Complex cases

Risk assessment

Multi-agency collaboration

Communication

Job description

We’re looking for an experienced and compassionate Assistant Manager, Living Well to provide day-to-day operational support across our Living Well and Tenancy Audit services.

This is an important role for someone who can combine sound judgement with a person-centred approach, supporting colleagues to manage safeguarding, domestic abuse and complex customer cases safely and effectively. You’ll help maintain strong practice, coordinate resources and ensure customers receive joined-up support that enables them to live safely and well in their homes.

Please note this role is a fixed-term contract ending 31st March 2028

What you’ll be doing

• Providing visible day-to-day operational support to Living Well and Tenancy Audit colleagues, helping them progress complex cases safely and effectively.
• Reviewing casework across safeguarding, domestic abuse and tenancy audits to support compliance, shared learning and improved practice.
• Providing operational oversight, making informed decisions about case progression, resources and risk, and escalating concerns where necessary.
• Planning duty officer cover and taking part in the duty rota to support the organisation’s safeguarding and domestic abuse responsibilities.
• Preparing reports and contributing to multi-agency meetings, including strategy meetings, multidisciplinary meetings and MARAC.
• Supporting legal escalations and coordinating Tenancy Audit visits, as well as providing management cover during periods of absence.

What we’re looking for

• Experience reviewing casework, developing support plans and helping colleagues achieve positive outcomes for customers.
• Experience supporting vulnerable customers and families with complex needs through effective, person-centred interventions.
• Strong knowledge of safeguarding, domestic abuse, homelessness, mental health, substance misuse and child protection.
• Confidence managing complex cases, assessing risk and making balanced operational decisions.
• Ability to build trusted relationships with partner agencies and coordinate effective multi-agency support.
• Excellent communication, customer service and problem-solving skills, with the ability to support colleagues positively through change.

Additional information

• The successful applicant will be required to complete a DBS check.
• A driving licence and access to a car are required.
• A flexible approach to working hours is expected to support the needs of the service.

Application Deadline - Thursday 1st October

We’re offering a wide range of benefits such as;

• 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
• Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
• Enhanced Pension scheme contributions
• Our Health Care Plan gives you money back for dental, optical, therapy costs and more
• Subsidised Healthy Living benefits i.e. gym membership or yoga classes
• Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
• Car Lease Scheme, Cycle to Work scheme*
• Volunteering days in the local community
• We offer a Salary Sacrifice Pension option*

*Subject to eligibility criteria

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.

Assistant Manager- Living Well • Greater Manchester, UK