Independent Living Housing Partner (Part-Time)

Accent Housing; Oswaldtwistle; On-site; GBP 16,000 - 20,000; Part time

Benefits offered by this job

Birthday day bonus

Extra holiday day

Gym discounts

Online GP

Volunteer day

Pension schemes

Life assurance

Job summary

Accent Housing in Oswaldtwistle is seeking a Specialist Housing Partner (Independent Living Housing Officer) to support residents in maintaining independence and joining a thriving community. You’ll welcome new tenants, resolve challenges with empathy, and collaborate with partners to deliver joined-up support.

The role focuses on safeguarding, tenancy management, and community engagement, with travel to other Accent sites as required. Salary £17,776 p.a.

Qualifications

• Experience delivering housing management services within a specialist or generic housing context.
• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience.
• Strong understanding of anti-social behaviour management and rental income collection processes.
• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.
• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.
• Knowledge of safeguarding practices within a housing context.
• Regular business travel will be necessary to other Accent sites and off-site meetings as required.
• The successful applicant will be subject to pre‑employment checks, such as DBS and social media screening, before an offer is confirmed.

Responsibilities

• Be a visible, supportive presence in our schemes, building strong relationships with residents.
• Work closely with lettings teams to ensure smooth move-ins and positive first impressions.
• Encourage community engagement and help residents live independently for as long as possible.
• Recognise safeguarding concerns, identify customers who may need additional support, and work collaboratively with partner agencies to signpost and access appropriate services and interventions.
• Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care.
• Collaborate with internal teams and external partners to deliver joined-up support.
• Escalate and take cases to court as a last resort, ensuring all other options have been explored first.

Skills

Housing management experience

Excellent communication

Education

CIH Level 3 Certificate in Housing or equivalent

Job description

Accent Housing in Oswaldtwistle is seeking a Specialist Housing Partner (Independent Living Housing Officer) to support residents in maintaining independence and joining a thriving community. You’ll welcome new tenants, resolve challenges with empathy, and collaborate with partners to deliver joined-up support.

The role focuses on safeguarding, tenancy management, and community engagement, with travel to other Accent sites as required. Salary £17,776 p.a.