Specialist Housing Partner (Independent Living Housing Officer)

Housing Diversity Network; Oswaldtwistle; À distance; GBP 16 000 - 20 000; Temps partiel

Avantages offerts par ce poste

28 days holiday + bank holidays (pro‑r

Online GP

Gym discounts

Volunteer day

Pension schemes

Life assurance

Résumé du poste

Accent invites applications for a Specialist Housing Partner (Independent Living Housing Officer) at Oswaldtwistle. This 100% onsite role is at St Andrews Court, 19.5 hours per week (Tue–Fri), with a salary of £17,776 per annum for part-time work.

You will support residents to live independently, build strong relationships in the community, address rent arrears and safeguarding concerns, and collaborate with partner agencies to access services.

Qualifications

• Experience delivering housing management services within a specialist or generic housing context.
• Strong understanding of safeguarding practices within housing.
• Excellent communication and engagement with customers, colleagues and stakeholders.

Responsabilités

• Be a visible, supportive presence in schemes and build strong relationships with residents.
• Work with lettings teams to ensure smooth move-ins and positive first impressions.
• Encourage community engagement to help residents live independently for as long as possible.
• Recognise safeguarding concerns and refer to appropriate services with partner agencies.

Connaissances

Housing management

Safeguarding

Communication

Teamwork

Travel

Formation

CIH Level 3 Certificate in Housing

Description du poste

Specialist Housing Partner (Independent Living Housing Officer)

Organisation

Accent

Job Description

Aplace to create moments that matter

Location: 100% onsite, St Andrews Court scheme in Oswaldtwistle.

Salary: £17,776 per annum (FTE £31,905)

Permanent | Part-time, 19.5 hours per week | Tuesday to Friday (latest start 9:30am)

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

The role

At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality.

As a Specialist Housing Partner (Independent Living Housing Officer), you’ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life’s changes, to resolving challenges with empathy and professionalism, you’ll be a trusted presence and a force for good.

What You’ll Do:

• Be a visible, supportive presence in our schemes, building strong relationships with residents.
• Work closely with lettings teams to ensure smooth move-ins and positive first impressions.
• Encourage community engagement and help residents live independently for as long as possible.
• Recognise safeguarding concerns, identify customers who may need additional support, and work collaboratively with partner agencies to signpost and access appropriate services and interventions.
• Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care.
• Collaborate with internal teams and external partners to deliver joined-up support.
• Escalate and take cases to court as a last resort, ensuring all other options have been explored first.

Why This Role Matters:

You won’t just be managing housing - you’ll be creating safe, supportive environments where people can thrive. Every day, you’ll make a meaningful impact in someone’s life.

Salary

The Specialist Housing Partner (Independent Living Housing Officer) salary is £17,776 per annum (FTE £31,905) for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

About you

• Experience delivering housing management services within a specialist or generic housing context.
• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience.
• Strong understanding of anti-social behaviour management and rental income collection processes.
• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.
• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.
• Knowledge of safeguarding practices within a housing context.
• Regular business travel will be necessary to other Accent sites and off-site meetings as required.

The successful applicant will be subject to pre‑employment checks, such as DBS and social media screening , before an offer is confirmed.

Interviews

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect

A Teams interview with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.

Planned date: 20th November via Teams

Stage 2: A Place to Show Your Strengths

An in person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance. You'll also have the opportunity to walk around the scheme and meet some of our customers on the day.

Planned date: 26th November at our office in Burnley.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

If you have any queries about the role, please email:[e-mail]

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

Job Summary

• Location: Oswaldtwistle
• Organization: Accent
• Job Type: Permanent, Part time
• Closing Date: 15/11/2026
• Reference ID: 37303

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