Independant Living Partner

Service Care Solutions; Easthampstead; On-site; GBP 23,000 - 28,000; Full time

Job summary

Service Care Solutions seeks an Independent Living Partner in Bracknell to deliver housing management and support services within independent living schemes. You will be the first point of contact for residents, promoting independence, wellbeing and community engagement.

Role includes managing tenancy-related matters, welfare monitoring, safety inspections and coordinating with local authorities and care partners.

Qualifications

• Experience in housing management or supported housing for older/vulnerable residents.
• Understanding of tenancy legislation, safeguarding, and health & safety procedures.
• Excellent communication and empathetic skills when engaging with residents.

Responsibilities

• Provide housing management support to residents in independent living schemes.
• Advise on tenancy rights and responsibilities; manage allocations and voids.
• Monitor residents' welfare and refer needs to internal or external services as appropriate.
• Manage social alarm systems; respond to calls and ensure maintenance checks.

Skills

Housing management

Tenancy legislation

Allocations

Void management

Anti-social behaviour

Repairs & maintenance

Communication skills

Interpersonal skills

IT skills

Driving licence

Job description

Independent Living Partner. Bracknell. Temporary. Full Time.

Are you an experienced housing professional with a passion for supporting older and vulnerable people? We are currently recruiting for an Independent Living Partner to join a well-established Housing Association in Bracknell, providing high-quality housing management and support services to residents living in independent living schemes.

THE ROLE

As an Independent Living Partner, you will be the first point of contact for residents, providing an effective housing management service while promoting independence, wellbeing and community engagement. You will support residents with tenancy and scheme-related matters, monitor their welfare and ensure schemes remain safe, compliant and welcoming places to live.

• Providing intensive housing management support to older residents in rented and leasehold properties, including customer inductions, property viewings, allocations and void management.
• Managing tenancy-related matters, offering advice on housing rights and responsibilities, addressing low-level anti-social behaviour and supporting tenancy sustainment.
• Monitoring residents' welfare, undertaking regular wellbeing checks and identifying support needs, with appropriate referrals to internal teams and external agencies.
• Managing social alarm systems, responding to emergency calls and ensuring equipment is regularly tested and maintained.
• Completing regular health and safety inspections, risk assessments and compliance checks, ensuring repairs, fire safety issues and communal maintenance are followed through to completion.
• Encouraging resident involvement and organising social activities to promote community engagement, independence, wellbeing and a sense of belonging.
• Working collaboratively with colleagues, local authorities, Adult Social Care and voluntary organisations to ensure residents receive the support and services they need.

THE CANDIDATE

The successful candidate will have previous experience in a similar housing management, independent living or supported housing role, with a strong understanding of the needs of older and vulnerable people. You will be passionate about delivering excellent customer service and helping residents maintain their independence while ensuring their safety and wellbeing.

• Practical knowledge of housing management, including tenancy legislation, allocations, voids management, anti-social behaviour, repairs and maintenance.
• An understanding of relevant housing legislation, safeguarding procedures, health and safety regulations and risk assessments.
• Excellent communication and interpersonal skills, with the ability to deal sensitively and empathetically with older and vulnerable residents.
• Strong organisational and time management skills, with the ability to manage competing priorities and work effectively in a busy environment. Competent IT skills, including Microsoft Word and Excel, are also required.
• A full UK driving licence and access to efficient transport, with flexibility to travel between schemes and occasionally work outside normal office hours, including evenings, weekends and bank holidays.

Please note: This role will be subject to a DBS check.

THE CONTRACT

Working Hours: Full Time, Monday-Friday.

Length of Contract: 3 Month Contract.

Location: Bracknell.

Rate: The pay for the role is £20.20 per hour LTD company rate. The PAYE equivalent is £17.22 per hour, inclusive of holiday pay.