Independent Living Officer

CIH International Housing Group; Lancaster; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Generous annual leave

Local Government Pension Scheme

Discounted gym membership

Cycle to Work scheme

Car purchase scheme

Lifestyle savings

Health Care Cash Plan

Volunteering days

Wellbeing support

Job summary

CIH International Housing Group seeks an Independent Living Officer to support older adults in Lancaster, managing a dedicated scheme and helping tenants sustain their tenancies. The role focuses on wellbeing, independent living, and responsive service across approximately 65 properties and communal spaces.

You will be the main contact for tenants, guiding on housing, health, and social matters, while handling daily operations, emergencies, and records.

Qualifications

• Must hold a full driving licence and an enhanced DBS check.
• Strong organisational skills and attention to detail.
• Ability to stay calm under pressure and deliver a high level of service.

Responsibilities

• Act as the main point of contact for tenants, providing guidance on housing, health and social issues on-site and in tenants' homes.
• Manage daily scheme operations, respond to emergencies, and maintain accurate records.
• Provide cover for other schemes within Lancaster City Council and work independently as part of a dispersed team.

Skills

Driving licence

DBS check

Job description

Job Introduction

Make a Difference in Lancaster

Join us as an Independent Living Officer and play a vital role in supporting older adults to live independently within our community. You will manage a dedicated Independent Living scheme, ensuring tenants feel valued, supported, and able to sustain their tenancies. Your work will directly impact the wellbeing and quality of life for residents across approximately 65 properties and communal spaces.

What You'll Be Doing

You will be the main point of contact for tenants, providing guidance on housing, health, and social issues both on-site and in tenants' homes. Your responsibilities include managing daily operations, responding calmly and efficiently to emergencies, and maintaining accurate records. You will also provide cover for other schemes within Lancaster City Council, working independently while being part of a supportive, dispersed team.

You’ll Fit Right In If...

You hold a full driving licence and an enhanced DBS check, and you are passionate about supporting older adults. Your excellent organisational skills, attention to detail, and ability to stay calm under pressure will help you thrive. You value working together, take pride in your work, and show ambition and ownership in delivering excellent service to our community.

Ready to Join Us?

If you're ready to make a real difference in Lancaster, we'd love to hear from you. Find out more about what it's like working with us, our benefits, values and culture, by visiting lancaster.gov.uk/sites/recruitment.

Why Work With Us

Our Benefits

• Generous annual leave
• Local Government Pension Scheme
• Discounted gym membership
• Cycle to Work scheme
• Car purchase scheme
• Lifestyle savings
• Health Care Cash Plan
• Volunteering days
• Wellbeing support

Flexible working friendly

We welcome discussions about flexible working and may be able to offer hybrid working, a generous flexi-time scheme, and agreed working hours to support work-life balance.

Inclusive employer

We welcome applications from all parts of the community and are committed to a diverse and inclusive workplace where everyone is treated with dignity and respect.

We guarantee interviews for applicants with a disability and armed forces veterans who meet the essential criteria.

Local Government Reorganisation

The Government has confirmed that local government across Lancashire will be reorganised, with the current 15 councils being replaced by four new unitary councils covering North, South, East and West Lancashire from April 2028.

If you are successful in your application, you will initially join Lancaster City Council. However, as part of the planned transition, your employment will transfer to one of the new unitary councils from April 2028, subject to the implementation of the reorganisation and relevant employment legislation.

Throughout this period, our focus remains on delivering excellent services to our communities. By joining us now, you'll play an important role in shaping the future of local government and helping to build a strong new organisation that will serve residents for years to come.

Attached documents:

• Independent Living Officer Job Description 2026.pdf -