Independent Living Coordinator

Great Places Housing Group; Lancashire; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension scheme (DC)

Healthcare auto-enrolled

Discounts at Market Place

Annual leave 26–30 days

Reward & Recognition

Season ticket loans

Wage stream access

Job summary

Great Places Housing Group is seeking an Independent Living Coordinator to join our team delivering housing management and support for customers in Independent Living. Reporting to the Independent Living Manager, the role focuses on promoting independence and tailored, responsive services within a person-centred framework.

You’ll handle tenancy management, welfare checks, record-keeping, safeguarding, and collaboration with different agencies to meet customers’ housing and support needs.

Qualifications

• Experience and understanding of safeguarding of vulnerable adults.
• Experience of administration and recording procedures, with an in depth understanding of confidentiality.
• Working knowledge of Health & Safety legislation.
• Relevant professional qualification or memberships or equivalent experience.
• Experience of basic housing processes and welfare benefits.
• Knowledge of housing and tenancy legislation and procedures.
• Willingness and ability to travel to multiple locations.
• Driving licence and access to transport.

Responsibilities

• Support customers to maintain independence and thriving in tenancy and community.
• Manage tenancy processes including voids, allocations, renewals, rents, and tenancy breaches.
• Oversee general building management, health and safety, and compliance.
• Respond to welfare checks, alarms, emergencies, and liaise with families and support agencies.
• Complete Personal Safety Plans with a person-centred approach.
• Maintain accurate records in line with Data Protection.
• Promote partnership working with agencies and signpost services.
• Encourage social activity and engagement with community services.
• Address safeguarding concerns promptly and take appropriate action.
• Follow guidelines and workflows consistent with the Great Places Service Commitment.

Skills

Safeguarding knowledge

Administration experience

Health & safety knowledge

Housing procedures

Stakeholder liaison

Organisational ability

Education

Professional qualification or memberships or equivalent experience

Tools

Driving licence

Microsoft Office

Job description

Reporting to the Independent Living Manager, the Independent Living Coordinator will be part of a team who provide supportive, responsive, effective and flexible housing management and support to customers in Independent Living. The Independent Living Coordinator is responsible for promoting and maximising independence for older people within a user led environment in line with the Great Places Service Commitment framework.

What you’ll be doing

• Supporting customers, involving relevant parties where appropriate, to maintain their independence and thrive in their tenancy and community.
• Responsible for all aspects of tenancy management, including; voids, allocations, managing tenancy end and new tenancies, customer inductions, rents, ASB and challenging behaviour and breaches of occupancy agreements and the reporting and monitoring of repairs, maintenance and adaptations.
• Responsible for general building management, health and safety, maintaining security and building compliance.
• Supporting the welfare of customers, providing welfare checks in line with the service offer, responding to alarm calls and emergencies when on site and working closely with customers’ relatives and support agencies to ensure that customers’ housing and support needs are met;
• Completing Personal Safety Plans with all customers as required – taking a Person Centred Approach to provide advice and guidance to customers to maintain their security and safety, assisting them to identify any risks and how these might be managed;
• Maintaining accurate and timely records as required for the role and in line with Data Protection regulations, to ensure that information is recorded and shared as required to support customers and maintain the safety of services;
• Actively promoting partnership working with other agencies, signposting their services to our customers where appropriate and supporting our customers to access relevant services;
• Encouraging and supporting customers to organise or access social activities, encouraging engagement with other agencies and the wider community;
• Ensuring any safeguarding concerns are promptly dealt with and appropriate action is taken;
• Adhering to relevant guidelines and workflows, working in line with the Great Places Service Commitment framework.

What you’ll need

• Experience and understanding of safeguarding of vulnerable adults.
• Experience of administration and recording procedures, with an in depth understanding of confidentiality;
• Working experience of applying Health & safety legislation;
• Relevant professional qualification/memberships or equivalent experience;
• Experience of basic housing processes and welfare benefits;
• Have relevant and up to date knowledge around housing and tenancy legislation and procedures which can be acted upon to make informed decisions;
• Able to travel to multiple locations;
• Driving licence and access to transport.

What we need from you

• Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail;
• Effective liaison with colleagues and other stakeholders to give or find information to resolve problems;
• Highly organised with an ability to plan, prioritise and manage deadlines;
• Use of the relevant range of Microsoft Office applications;
• Awareness of working within budgets and Value for Money and first line response to complaints
• You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning.

What we give you in return for your hard work and commitment

• Pension ¦DC Scheme (up to 10% contribution from both colleague and Great Places)
• WPA ¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members
• The Market Place ¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
• Annual Leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays
• Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’
• Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .
• Wage Stream ¦ You can access savings opportunities and early access to wages

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment.