Independent Living Advisor – Sheltered Housing Support

Yolk Recruitment; Frome; On-site; GBP 19,000 - 23,000; Part time

Job summary

Yolk Recruitment is seeking an Independent Living Advisor in Frome to support older residents within a sheltered housing environment. The role focuses on tenancy support, promoting independence, and ensuring safe, smooth daily operations of the scheme.

You will deliver housing management and customer service for older residents, coordinate Domestic Technicians, and ensure health and safety compliance while building strong, proactive relationships with residents and teams.

Qualifications

• Experience working with older people in housing, care or support settings.
• Strong communication skills and ability to adapt to individual needs.
• Good administrative and numeracy skills.
• Ability to work independently and collaboratively within a team.
• Proficient in Microsoft Office.
• Commitment to equality, diversity and inclusion.

Responsibilities

• Build positive relationships with residents, delivering a warm, responsive, and customer-focused service.
• Support prospective residents with viewings and help new tenants settle in.
• Provide guidance on tenancy agreements, rights, and responsibilities.
• Conduct regular health and safety checks, inspections, and risk assessments across the scheme.
• Monitor and manage contractor performance (e.g., cleaning, grounds maintenance, laundry services).
• Carry out health and safety checks including site inspections, risk assessments, communal areas and lifts.
• Maintain accurate and up-to-date records, including resident and emergency contact information.
• Respond to and report resident disputes or concerns.
• Support referrals for aids, adaptations, and assistive technology to promote independence.
• Respond appropriately to low-level emergencies and escalate when required.
• Collaborate with internal teams to ensure seamless service delivery.
• Coordinate and support Domestic Technicians in their daily duties and priorities.

Skills

Communication skills

Administrative skills

Numeracy

Independent working

Microsoft Office

Education

Relevant professional qualification

Tools

Microsoft Office

Job description

Yolk Recruitment is seeking an Independent Living Advisor in Frome to support older residents within a sheltered housing environment. The role focuses on tenancy support, promoting independence, and ensuring safe, smooth daily operations of the scheme.

You will deliver housing management and customer service for older residents, coordinate Domestic Technicians, and ensure health and safety compliance while building strong, proactive relationships with residents and teams.