Independent Living Advisor

The Guinness Partnership; Exeter; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

The Guinness Partnership in Exeter is seeking an Independent Living Advisor on a permanent contract to cover the Exeter region. You will support older residents to maintain independence, wellbeing and quality of life, working 35 hours per week, Monday to Friday, with some flexibility in hours.

You will deliver housing management across sheltered schemes, assist with viewings and moving-in, explain tenancy agreements, advise on financial support and benefits, and signpost to assistive technology

Qualifications

• Experience of supporting older people and promoting independent living.
• A strong commitment to equality, diversity, and inclusion.
• Excellent communication skills, with the ability to explain complex information clearly.
• Good administrative and numeracy skills.
• Ability to work independently as well as part of a team.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office applications.
• A full UK driving licence and access to a vehicle.

Responsibilities

• Deliver high-quality housing management services across sheltered schemes.
• Build strong relationships with residents and support prospective tenants through viewings and moving-in.
• Ensure residents understand tenancy agreements, rights and responsibilities.
• Provide advice on accessing financial support and housing-related benefits.
• Signpost or refer residents to assistive technology, property adaptations, or additional support.
• Carry out scheme inspections and ensure health and safety standards.
• Monitor contractor performance to maintain service delivery; travel across Exeter schemes as needed; mileage reimbursed.

Skills

Experience with older people

Strong communication skills

Administrative and numeracy skills

Teamwork and independence

MS Office proficiency

Full UK driving licence

Tools

Microsoft Office

Job description

Job Description

We are currently recruiting for an Independent Living Advisor to join our team on a permanent contract, covering the Exeter region. This is an excellent opportunity for someone who is passionate about supporting older people to maintain their independence, wellbeing, and quality of life.

Job Description

We are currently recruiting for an Independent Living Advisor to join our team on a permanent contract, covering the Exeter region. This is an excellent opportunity for someone who is passionate about supporting older people to maintain their independence, wellbeing, and quality of life. You will be working 35 per week, over 5 days, Monday - Friday. There is some flexibility around the working hours, this will be discussed during the interview. Reporting to the Independent Living Manager, you will play a vital role in delivering high-quality housing management services across our sheltered schemes. You will build strong relationships with residents, support prospective tenants through viewings and the moving‑in process, and ensure residents fully understand their tenancy agreements, including their rights and responsibilities. You will also provide advice and guidance on accessing financial support, including housing‑related benefits, and signpost or refer residents to appropriate services such as assistive technology, property adaptations, or additional support where needed. As part of your day‑to‑day responsibilities, you will carry out scheme inspections, ensure health and safety standards are met, and monitor contractor performance to maintain high service delivery standards. As this is a floating role, flexibility to travel across schemes in the Exeter region is essential. A full UK driving licence and access to your own vehicle is required. Mileage expenses are reimbursed per mile for business travel.

What We Are Looking For

• Experience of supporting older people and promoting independent living
• A strong commitment to equality, diversity, and inclusion
• Excellent communication skills, with the ability to explain complex information clearly
• Good administrative and numeracy skills
• Ability to work independently as well as part of a team
• Strong written and verbal communication skills
• Proficiency in Microsoft Office applications
• A full UK driving licence and access to a vehicle

Interviews will take place in on MS Teams on Friday 13th and Monday 16th November

INDTGP

TJTGP

CVLTGP

About Us

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re‑invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.