Independent Housing Support Officer (Travel Required)

Semester.co.uk; Wigan; Sur place; GBP 24 000 - 30 000; Plein temps

Résumé du poste

Semester.co.uk is seeking an empathetic Housing Support Officer to assist vulnerable adults across supported housing properties in Wigan, Rochdale and Accrington. You will provide face-to-face support, manage tenancy-related tasks and work with partner agencies to ensure residents receive appropriate guidance.

The role requires travel between sites, independent work, and a focus on safeguarding and safe tenancy management. Driving licence and access to a vehicle are essential.

Qualifications

• Experience in supported housing or similar environment with tenancy-related support.
• Willingness to travel between multiple locations across Wigan, Rochdale and Accrington.
• Full UK driving licence AND access to a vehicle for work.

Responsabilités

• Complete housing-related needs assessments with prospective residents, referral agencies, families and other professionals.
• Carry out accompanied property viewings and risk assessments to ensure accommodation meets residents’ needs.
• Coordinate move-ins for approved referrals and explain tenancy or licence agreements, resident handbooks, support arrangements and house rules in an accessible way.
• Support residents with benefits applications, council tax assistance and other tenancy-related paperwork within relevant timescales.
• Provide regular face-to-face tenancy support and keep residents’ needs and risk assessments under review.
• Signpost residents to appropriate services, including mental health, drug and alcohol, debt advice and community support.
• Organise house meetings and group support sessions to encourage positive relationships and shared living.
• Advocate for residents and attend relevant meetings or court hearings where required.
• Coordinate referrals for aids and adaptations, working with occupational therapists and seeking landlord approval where necessary.
• Carry out regular property visits and weekly room checks, identifying concerns relating to cleanliness, damage or deteriorating living conditions.
• Complete and record scheduled security, health and safety checks, reporting concerns in the required format.
• Monitor fire drills and alarm checks, ensuring records are accurate and any evacuation concerns are highlighted.
• Ensure communal and external areas remain clean, clear and free from hazards.
• Respond to tenancy breaches and antisocial behaviour, issuing notices or warnings in accordance with organisational procedures.
• Help resolve household and neighbour disputes through clear communication, de-escalation and partnership working.
• Identify safeguarding concerns and make prompt referrals to the relevant local authority in line with procedures.
• Work collaboratively with NHS services, Adult Social Care, probation, police and other specialist agencies.
• Liaise with on-site security and local enforcement teams where appropriate.
• Maintain accurate, timely case notes, risk assessments and property records.
• Follow organisational policies and procedures and maintain a professional, respectful approach with residents and partner agencies.

Connaissances

Communication

Organisational skills

Interpersonal skills

Travel between properties

Description du poste

Semester.co.uk is seeking an empathetic Housing Support Officer to assist vulnerable adults across supported housing properties in Wigan, Rochdale and Accrington. You will provide face-to-face support, manage tenancy-related tasks and work with partner agencies to ensure residents receive appropriate guidance.

The role requires travel between sites, independent work, and a focus on safeguarding and safe tenancy management. Driving licence and access to a vehicle are essential.