Independent Armed Forces Welfare Commissioner

Ministry of Defence; City Of London; On-site; GBP 110,000 - 140,000; Full time

Job summary

The Ministry of Defence invites applications for the Armed Forces Commissioner, an independent champion for Service personnel and their families. The role requires visible leadership, integrity and resilience, reporting to Parliament and engaging with Ministers, Defence leadership and the wider Armed Forces community.

You will oversee welfare and Service complaints, drive systemic improvement, and ensure fairness, accountability and transparency across Defence, with statutory powers to

Qualifications

• Experience leading at a senior level within a complex, high-profile organisation.
• Ability to operate with independence, impartiality and integrity.
• Background in grievance resolution, ombudsman, regulatory or comparable oversight.
• Ability to analyse complex evidence and drive evidence-based recommendations.

Responsibilities

• Provide independent championing of Service personnel and families.
• Lead engagement with Ministers, Parliament, Defence leadership and the Armed Forces community.
• Investigate welfare matters and oversee the Service Complaints system.
• Publish annual reports and thematic investigations to drive improvements.
• Maintain governance while preserving statutory independence.

Skills

Strategic leadership

Independent oversight

Stakeholder management

Communication excellence

Parliamentary engagement

Job description

The Ministry of Defence invites applications for the Armed Forces Commissioner, an independent champion for Service personnel and their families. The role requires visible leadership, integrity and resilience, reporting to Parliament and engaging with Ministers, Defence leadership and the wider Armed Forces community.

You will oversee welfare and Service complaints, drive systemic improvement, and ensure fairness, accountability and transparency across Defence, with statutory powers to