National Welfare and Wellbeing Services Lead

Royal Air Forces Association; Leicester; On-site; GBP 69,000 - 93,000; Full time

Benefits offered by this job

Life assurance

RAFA membership

Salary sacrifice car

Health cashback plan

Free virtual GP

Mental health support

Discounted gym

Cycle to work

Subsidised breaks

Senior leadership role

National welfare expansion

Board exposure

Career development

Job summary

Royal Air Forces Association is recruiting a senior leader to shape national welfare, wellbeing and community-based support services. You will lead and develop high-performing teams, ensuring personalised services deliver exceptional outcomes.

You will act as safeguarding lead, drive performance measurement, and partner with external networks while contributing to governance and strategic direction, including budget stewardship.

Qualifications

• Proven track record of leading large, high-performing teams and delivering organisational change.
• Experience developing and implementing service delivery strategies focused on positive outcomes.
• Strong project and programme leadership skills, managing multiple workstreams simultaneously.
• Expertise in performance management, service improvement and impact measurement.
• Experience managing substantial budgets, ideally in excess of £2m.
• Excellent stakeholder management and influencing skills at senior levels.
• Analytical decision-making using research, insight and data to drive improvement.
• Passion for delivering meaningful social impact and improving outcomes for service users.

Responsibilities

• Provide strategic leadership for welfare, wellbeing and community-based support services.
• Lead and develop high-performing teams, creating a culture of accountability and continuous improvement.
• Oversee the design, delivery and enhancement of personalised support services with strong outcomes.
• Act as organisational lead for safeguarding across delivery, governance and risk management.
• Develop robust performance and impact measurement frameworks driven by insight and data.
• Champion innovation, service integration and best practice to enhance beneficiary outcomes.
• Build and maintain influential relationships with external partners and networks.
• Contribute to organisational strategy and governance as a member of the Senior Leadership Team.
• Manage significant operational budgets and ensure efficient deployment of resources.

Skills

Strategic leadership

Team leadership

Service design

Project management

Performance measurement

Budget management

Stakeholder management

Data analytics

Impact focus

Job description

Royal Air Forces Association is recruiting a senior leader to shape national welfare, wellbeing and community-based support services. You will lead and develop high-performing teams, ensuring personalised services deliver exceptional outcomes.

You will act as safeguarding lead, drive performance measurement, and partner with external networks while contributing to governance and strategic direction, including budget stewardship.