Independence & Wellbeing Assistant

Rochdale Boroughwide Housing Ltd; Rochdale; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a well-organized individual to join their team in providing exceptional administrative support within the Independence and Wellbeing sector. This role emphasizes strong communication and organizational skills, aimed at delivering high-quality customer service to the diverse communities of Rochdale Borough. With a commitment to teamwork and adaptability, you will thrive in a dynamic environment while enjoying a range of benefits, including generous holiday entitlement and a quality pension scheme. If you are passionate about making a difference and supporting vulnerable individuals, this opportunity is perfect for you.

Benefits

SMART working arrangements

30 days holiday plus bank holidays

Defined contribution pension scheme

Healthcare cash plan

Employment Assistance Programme

Qualifications

• Strong communication skills to assist vulnerable customers.
• Ability to manage workloads and meet deadlines effectively.

Responsibilities

• Provide high-quality administrative service in Independence and Wellbeing.
• Build and maintain effective relationships with customers and partners.

Skills

Communication Skills

Organizational Skills

Microsoft Office

Database Management

Mediation Skills

Negotiation Skills

Job description

6 Months Fixed Term - 36.25 Hours

Are you passionate about excellent customer service and want to make a difference in the communities of Rochdale Borough?

RBH has a fantastic opportunity for a well-organised individual who has the ability to provide a high quality administrative service within the Independence and Wellbeing business area to join our team.

Our people at RBH support each other in tight-knit teams, we each contribute to our unique society. Like them, you'll need to be passionate, aiming to provide a high-quality, customer focused service. You will need excellent interpersonal skills in order to build and maintain strong and effective partnerships with customers, colleagues and partner agencies.

Who are we looking for?

We are looking for someone who has:

• Strong communication skills with the ability to deal with customers who may be vulnerable, have different needs or who are experiencing difficult situations
• Ability to build and maintain effective relationships with colleagues, customers and partners
• Strong organisational skills and the ability to effectively and efficiently manage workloads and meet deadlines through teamwork and time management
• Positively embraces change and is adaptable to the ever-changing social housing sector
• Good Microsoft Office and database management skills with the ability to maintain records and produce documents to a professional and accurate standard
• Effective mediation and negotiation skills to deliver positive outcomes

What's in it for you?

As an RBH employee, you will receive a range of fantastic benefits, including: -

• SMART working arrangements
• Holiday entitlement – 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years’ service. Part time employees will receive a pro rata entitlement
• Ability to purchase up to an additional 5 days leave per year
• A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8%
• Healthcare – automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few
• You will also have access to our Employment Assistance Programme with a 24-hour confidential counselling support for both personal and work-related issues
• Plus, many more

Please refer to the attached Job Description upon completing your application

Please note, we will be reviewing and shortlisting throughout the duration of this role and we could close early, therefore we recommend an early application.