Trades Assistant

Vocus; Greater Manchester; On-site; AUD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Trades Assistant and be part of a dynamic team dedicated to delivering exceptional fibre network solutions. This role involves hands-on work in fibre jointing, optical cable splicing, and ensuring customer satisfaction through effective installations and maintenance. With a strong focus on continuous improvement and a supportive culture, you will have the opportunity to grow and develop your skills while contributing to meaningful projects that shape the future of telecommunications. Embrace the chance to make a difference in a vibrant and inclusive environment.

Benefits

Generous discounts on services

Comprehensive ongoing training

Competitive leave benefits

Study assistance programs

Health and wellness offerings

Fifth week of annual leave after five years

Qualifications

• Proven experience as a Trades Assistant with strong cabling skills.
• Ability to train and supervise other staff effectively.

Responsibilities

• Assist in installation and maintenance of the Vocus Fibre network.
• Participate in fault restoration and customer management.

Skills

Cabling Experience

Customer Service Skills

Attention to Detail

Communication Skills

Ability to Work at Heights

Intermediate Computer Skills

Supervisory Skills

Education

Structured Cabling Qualifications

White Card (Construction Training)

Tools

Optical Cable Splicing Tools

Installation Equipment

Job description

Friday, 7 February 2025

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?

We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!

About the Role

We are currently hiring for a Trades Assistant in our Osbourne Park, Perth Location, This position is responsible for assisting in the installation and maintenance of the Vocus Fibre network.

As part of the connections process, the role will be involved in fibre jointing, copper installations, infrastructure upgrades and fault restorations. Other duties include; optical cable splicing, optical cable hauling, network maintenance, after hours’ restoration, pit and pipe installations & building entries.

What you’ll do in this role

As the Trade Assistant your responsibilities will include;

• Optical Cable Splicing and Hauling
• Optical fibre network maintenance
• Pit and pipe installations
• Building entries
• Fault restoration
• Take part in the on-call roster for afterhours fault restoration
• Customer management – including Installation and Maintenance of Customer Enclosures & associated cabling
• Ensure customer connection are completed within required time frames
• Maintain a high level of customer satisfaction
• Liaise with Management on issues
• Proactively identify possible improvements processes
• Involvement in implementation of improved systems and processes
• Comply with continuous improvement initiatives and management systems
• Report any deficiencies in management systems and where appropriate, suggest areas for improvement
• Comply with all risk management initiatives throughout the business and report any risks

About You

• You'll have eligible work rights of Perm Residency or Australian Citizen.
• Proven previous experience in a similar Trade Assistant role
• Strong cabling experience
• Structured Cabling qualifications (Desired)
• Excellent communications skills
• Ability to work effectively within a team
• High level of customer service skills
• Strong attention to detail
• Ability to work at heights and in confined spaces
• Ability to work flexible hours
• Ability to train and supervise other staff
• Intermediate Computer Skills
• Current C Class Drivers Licence
• White Card (Construction Training)

What We Offer

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

• Diverse and dynamic teams with a supportive and inclusive culture.
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
• Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service!
• Study assistance programs to excel your personal growth, learning and development.
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.

With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.

About Us

As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.

Ready to take the next step?

If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.

• 43 King Edward Rd, Osborne Park WA 6017, Australia