Housing & Wellbeing Assistant

TN United Kingdom; Blackburn; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a Housing and Wellbeing Assistant to provide essential support to customers while ensuring their safety and satisfaction. This role involves guiding customers through their occupancy agreements, addressing their feedback, and maintaining the security of the building. The ideal candidate will have strong communication skills and a proven track record in customer service. With a commitment to colleague wellbeing, this innovative firm offers a range of attractive benefits, including generous annual leave and a pension scheme. Join a team dedicated to making a positive impact in the community.

Benefits

Pension Scheme

Healthcare Savings

High Street Discounts

Gym Memberships

Annual Leave (26-30 days)

Monthly Lottery Draw

Savings Club

Transport Loans

Qualifications

• Experience in customer-facing roles in busy environments.
• Ability to maintain a courteous and helpful manner.

Responsibilities

• Assist customers with occupancy agreements and feedback.
• Ensure building security and conduct health and safety inspections.

Skills

Customer Service

IT Skills

Communication Skills

Attention to Detail

Education

Minimum Level 2 in English

Minimum Level 2 in Maths

Tools

Microsoft Office

Job description

Housing and Wellbeing Assistant

What you’ll be doing

• You will provide assistance or guidance to customers, supporting them to fulfill the terms of their occupancy agreement.
• You will encourage feedback from customers, recording and responding to any complaints and compliments.
• You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures.
• You will actively ensure the security of the building, conduct health and safety inspections, and report communal repairs through appropriate channels. You will follow financial procedures and take responsibility for all monies held and received.
• You will be responsible for communal cleaning and void cleaning, along with the wider team.

What you’ll need

• Qualified to minimum level 2 in English and Maths.
• Evidence of IT skills.
• Experience of providing a customer-facing, front-line service in busy environments whilst maintaining a courteous and helpful manner.
• The ability to develop and project a positive image of Great Places through interpersonal, written, and verbal communication skills.
• Ability to complete tasks accurately and in a timely manner when working under pressure, maintaining attention to detail.
• Effective liaison with colleagues and other stakeholders to give or find information to resolve problems.
• Proficiency in Microsoft Office applications and IT systems.

What we will give you in return for your hard work and commitment

• Pension | DC Scheme (up to 10% contribution from both colleague and Great Places)
• WPA | Healthcare auto-enrolled at no contribution level with £1250 of savings available—option to increase and add family members.
• The Market Place | High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans, and more.
• Annual Leave | Starting at 26 days, increasing up to 30 days plus Bank Holidays.
• Lottery | Monthly draw with prizes: 1st @ £250, 2nd @ £75, 3rd @ £50.
• Savings Club | Save monthly for 11 months to fund a special purchase (pays out in November's salary).
• Sharing Greatness | Incentive scheme where colleagues can earn £300 by helping achieve business targets.
• Help with transport | Season ticket loans at discounted rates for public transport.

At Great Places, we believe colleague wellbeing is vital for delivering excellent services. All benefits can be used inside and outside of work.

Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people, and adults. All successful applicants will undergo an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). For more details, see our Safeguarding and Recruitment Policies on our website.