Housing and wellbeing Assistant

TN United Kingdom; Blackburn; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Housing and Wellbeing Assistant to join their dedicated team in Blackburn. This role involves managing high-quality accommodation and providing exceptional customer service. You will be the first point of contact, ensuring the safety and security of all premises while assisting customers with their inquiries. The ideal candidate will possess strong communication skills, IT proficiency, and a commitment to maintaining high standards. In return, the company offers a supportive work environment with a range of benefits, including a generous pension scheme and annual leave. If you are passionate about making a difference in people's lives, this opportunity is for you.

Benefits

Pension Scheme

Healthcare Benefits

Discounts at High Street Stores

Annual Leave

Monthly Lottery Draw

Savings Club

Transport Support

Qualifications

• Qualified to at least level 2 in English and Maths.
• Experience in providing front-line customer service.

Responsibilities

• Provide assistance or guidance to customers regarding occupancy agreements.
• Conduct health and safety inspections and report repairs.

Skills

Customer Service

IT Skills

Communication Skills

Attention to Detail

Education

Level 2 in English

Level 2 in Maths

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Housing and Wellbeing Assistant, Blackburn

Client:

Great Places Housing Association

Location:

Blackburn, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

8d0a4121d704

Job Views:

1

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

You will be working as part of a dedicated team to manage high-quality accommodation and services while providing assistance to customers. You will be the first point of contact for the premises, responding to all inquiries via phone, email, or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors, as well as the premises and equipment.

What you’ll be doing:

1. Provide assistance or guidance to customers; support them to fulfill the terms of their occupancy agreement.
2. Encourage feedback from customers, recording and responding to any complaints and compliments.
3. Ensure safeguarding concerns are promptly addressed and appropriate action is taken following Great Places procedures.
4. Actively ensure the security of the building, conduct health and safety inspections, and report communal repairs through appropriate channels.
5. Follow financial procedures and take responsibility for all monies held and received.
6. Responsible for communal cleaning and void cleaning, along with the wider team.

What you’ll need:

• Qualified to at least level 2 in English and Maths
• Evidence of IT skills
• Experience in providing front-line customer service in busy environments with a courteous and helpful manner
• Ability to project a positive image of Great Places through interpersonal, written, and verbal communication skills
• Ability to complete tasks accurately and promptly under pressure, maintaining attention to detail
• Effective liaison with colleagues and stakeholders to resolve problems
• Proficiency in Microsoft Office applications and IT systems

What we will offer in return for your hard work and commitment:

• Pension: DC Scheme (up to 10% contribution from both colleague and Great Places)
• WPA: Healthcare auto-enrolled at no contribution with £1250 savings available; options to increase coverage and add family members
• The Market Place: Discounts at high street stores, restaurants, supermarkets, gym memberships, cycle-to-work schemes, tech loans, and more
• Annual Leave: Starting at 26 days, increasing to 30 days plus Bank Holidays
• Lottery: Monthly draw with prizes of £250, £75, and £50
• Savings Club: Save monthly over 11 months for a special purchase, paid out in November
• Sharing Greatness: Incentive scheme where colleagues can earn £300 for helping achieve business targets
• Transport Support: Season ticket loans for public transport at discounted rates

At Great Places, we believe colleagues' wellbeing is vital for delivering excellent services. All benefits can be used inside and outside of work.

We are committed to safeguarding and promoting the welfare of children, young people, and adults. All applicants will undergo an enhanced criminal records check (Child and Adult Workforce, Child Barred List). Further details are available in our Safeguarding and Recruitment Policies on our website.