Income Officer (Pre-Tenancy)

Bristol City Council; West of England; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Bristol City Council is seeking an Income Officer (Pre-Tenancy) to maximise rental income by delivering person-centred pre-tenancy assessments and identifying individual needs for referrals to support services.

Working within the Housing Service and Income Management Team, you will assess income and expenditure before tenancy starts, refer applicants to appropriate agencies, and help sustain tenancies from day one. The role requires a Basic DBS check and offers hybrid working patterns.

Job description

Job description

Full Time, Permanent

A great opportunity has arisen for an Income Officer in the Housing Service to support in maximising rental income by offering a person centred and supportive pre‑tenancy assessment to identify individual needs and make referrals.

The Income Management Team are responsible for collecting rent from over 26,000 tenants in Bristol. Bristol City Council take a supportive approach to tenancy sustainment and seeks to identify individual support needs as early as possible to sustain tenancies. This new role will be responsible for completing income and expenditure assessments before the start of tenancy to refer applicants to necessary support agencies and identify areas to maximise income.

This Income Officer (Pre‑Tenancy) role will involve speaking to applicants sensitively about their finances with the opportunity to build trust in our Income Management service from day one. Working as part of the wider team and in conjunction with colleagues across the Housing Service you will play an integral role in giving tenants the best start possible.

Please note that this role is subject to a Basic DBS Check.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high‑profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future.

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.