Income Officer

ForHousing Limited; Salford; Hybrid; GBP 35,000 - 43,000; Part time

Benefits offered by this job

Hybrid working

Pension contribution

Annual leave

Discretionary days

LinkedIn Learning

Employee Assistance

Job summary

ForHousing Limited is seeking an Income Maximisation officer to deliver a high-quality service to tenants. You’ll take recovery action, negotiate repayments and provide advice to maximise tenants' income.

Based in Salford with hybrid working options, the role involves visiting tenants, liaising with housing benefits and DWP, and helping tenants to repay debts through affordable payment plans.

Qualifications

• Experience in housing, ideally in a rents team.
• Excellent customer service and communications skills.
• Knowledge of welfare benefits, and the rent collection process.

Responsibilities

• Providing tenant-focused rent and other debt collection services.
• Managing a caseload of accounts, helping tenants maximise income and manage budgets.
• Carrying out visits to tenants’ homes.
• Liaising with the housing benefits department and DWP.
• Supporting tenants to repay debts via affordable instalments.
• Refer tenants to welfare rights and debt advice organisations.
• Collaborating with Sheltered Housing Scheme Wardens regarding payment of debts.

Skills

Experience in housing

Customer service

Welfare benefits knowledge

Rent collection knowledge

Driving licence

Job description

Application Closing Date 13/10/2026 23:59

Hours 36 per week. 6-month contract

Salary £39,435.64 per annum pro rata

Location Salford

Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.

As part of our Income Maximisation team, you’ll deliver a high-quality income maximisation service to tenants. You’ll take recovery action, represent at court, negotiate repayments, and offer advice and assistance.

Why ForHousing?

• Rated an “Outstanding Company to Work For” by our colleagues through Best Companies.
• Hybrid working – some of your time can be spent working from home, with flexibility to work from the office.
• Agile working – trusted to manage your work in the way that works best for you, in line with business needs.
• 10% employer pension contribution through salary sacrifice, regardless of how much you choose to contribute.
• 23 days’ annual leave, rising to 30 with service, plus bank holidays and 3 discretionary Christmas closure days. You can also buy up to 5 additional days each year through salary sacrifice.
• Enhanced maternity, paternity, and adoption pay.
• LinkedIn Learning – access to more than 20,000 expert-led courses to support your development.
• Wellbeing support, including gym discounts, exercise videos, mindfulness tools, nutrition guidance and financial wellbeing advice.
• Employee Assistance Programme – access to a 24/7 confidential counselling and support helpline.
• MyPerks – discounts and cashback at hundreds of retailers.
• Colleague recognition scheme – give and receive monetary rewards redeemable with major retailers.
• SmartTech – spread the cost of the latest technology over your salary, interest free.
• Cycle to Work scheme – save up to 40% on bikes and equipment through salary sacrifice.
• Work anniversary awards

What you’ll be doing:

• Providing tenant-focussed rent and other debt collection services.
• Managing a caseload of accounts, working with tenants to maximise their income and manage their budgets effectively.
• Carrying out visits to tenants’ homes.
• Liaising with third parties including the housing benefits department and DWP.
• Supporting tenants to repay debts, negotiating payment in full or in affordable and reasonable instalments.
• Referring tenants to relevant external agencies such as welfare rights and debt advice organisations.
• Collaborating with Sheltered Housing Scheme Wardens regarding payment of debts.

What we’re looking for:

• Experience in housing, ideally in a rents team.
• Excellent customer service and communications skills.
• Knowledge of welfare benefits, and the rent collection process.
• Driving licence and use of a vehicle required for work purposes.
• Availability to start work immediately.

ForHousing is an equal opportunities employer and welcomes applications from all sections of the community.

Please note we reserve the right to close this vacancy early, depending on application volumes.