Income Officer

Niyaa People Ltd; Coventry; Hybrid; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Hybrid working arrangement

Job summary

Niyaa People Ltd in Coventry is recruiting an experienced Income Officer on a temporary, hybrid basis to join a well-established housing provider. You will manage a portfolio of rent accounts, drive income collection and minimise arrears while delivering a high standard of customer service.

The role suits someone with experience in rent recovery, arrears management and housing legislation, with strong communication, negotiation, and IT skills, plus a full UK driving licence for site visits.

Qualifications

• Experience managing rent arrears and income collection within a housing environment.
• A good understanding of housing legislation, policies and procedures.
• Excellent communication and negotiation skills.
• Ability to manage a caseload effectively and meet deadlines.
• A proactive approach to preventing and recovering arrears.
• Strong administrative and IT skills.
• Confidence to deal with challenging conversations professionally.
• A full UK driving licence and access to a vehicle.

Responsibilities

• Managing rent arrears and taking appropriate recovery action.
• Monitoring rent accounts and identifying potential issues at an early stage.
• Working with residents to establish affordable repayment arrangements.
• Providing advice and support to residents experiencing financial difficulties.
• Taking appropriate action in line with relevant policies, procedures and legislation.
• Liaising with internal teams and external agencies where appropriate.
• Preparing cases for further recovery action, including legal proceedings where necessary.
• Maintaining accurate records and ensuring casework is fully documented.
• Visiting residents in their homes or attending appointments when required.
• Providing a professional and customer-focused service at all times.

Skills

Communication

Negotiation

Administrative skills

IT skills

Caseload management

Time management

Job description

We are currently recruiting for an experienced Income Officer to join a well-established housing provider in Coventry on a temporary basis.

This is an excellent opportunity for someone with experience in income collection, rent arrears and housing management who is looking for a hybrid role within a supportive and professional environment.

As an Income Officer, you will be responsible for managing a portfolio of rent accounts and working proactively with residents to maximise income collection and minimise arrears.

Responsibilities

• Managing rent arrears and taking appropriate recovery action.
• Monitoring rent accounts and identifying potential issues at an early stage.
• Working with residents to establish affordable repayment arrangements.
• Providing advice and support to residents experiencing financial difficulties.
• Taking appropriate action in line with relevant policies, procedures and legislation.
• Liaising with internal teams and external agencies where appropriate.
• Preparing cases for further recovery action, including legal proceedings where necessary.
• Maintaining accurate records and ensuring casework is fully documented.
• Visiting residents in their homes or attending appointments when required.
• Providing a professional and customer-focused service at all times.

We are looking for someone who has previous experience in an Income Officer, Rent Recovery, Arrears Officer or similar housing-related role.

Requirements

• Experience managing rent arrears and income collection within a housing environment.
• A good understanding of housing legislation, policies and procedures.
• Excellent communication and negotiation skills.
• The ability to manage a caseload effectively and work to deadlines.
• A proactive approach to preventing and recovering arrears.
• Strong administrative and IT skills.
• The confidence to deal with challenging conversations and situations professionally.
• A full UK driving licence and access to a vehicle, as travel and customer visits may be required.

What’s on Offer?

• Temporary contract with a reputable housing provider.
• Hybrid working arrangement.
• Competitive hourly rate.
• Opportunity to work within an established housing team.
• Support from your recruitment consultant throughout the assignment.
• Potential for further opportunities within the housing sector.