Income Officer

Vivid Resourcing Ltd; Greater London; Presencial; GBP 33.000 - 44.000; Jornada completa

Descripción de la vacante

Vivid Resourcing Ltd, on behalf of a London housing association, seeks an experienced Income Officer to manage rent and service charge arrears, support tenants in arrears, and help maintain the organisation’s income position. The role covers live cases in a busy housing team, with a strong emphasis on fair recovery action and signposting to money advice.

Based on-site in London, 5 days per week, for a 3-month interim contract.

Formación

• Experience in social housing income recovery
• Knowledge of rent arrears procedures and possession process
• Understanding of Universal Credit and Housing Benefit impact on rent collection
• Ability to discuss debt with tenants sensitively
• Ability to manage a busy caseload and meet targets
• Experience using a housing management system and general IT skills

Responsabilidades

• Manage a caseload of tenant accounts, monitor rent and service charge arrears
• Contact tenants by phone, letter, email and visits to discuss arrears and agree repayment plans
• Follow income recovery procedures including notices, legal action and court prep
• Keep case records up to date on the housing management system
• Support tenants affected by welfare reform and signpost to money advice
• Collaborate with housing, legal and support teams to prevent evictions and sustain tenancies
• Prepare reports on arrears performance and caseload activity
• Handle rent account queries and complaints professionally
• Meet income collection and arrears targets

Conocimientos

Rent arrears management

Communication skills

Legal process awareness

Caseload management

IT literacy

Descripción del empleo

Location: London
Contract: Interim
Duration: 3 months
Working pattern: 5 days per week on site

About the role

Our client, a housing association in London, is looking for an experienced Income Officer to join its housing team on a 3 month interim contract. The role focuses on collecting rent and service charges, supporting tenants who fall into arrears and keeping the organisation’s income position on track.

You will manage a patch of tenancy accounts, monitoring arrears, making contact with tenants and agreeing realistic repayment arrangements. Where cases need to progress, you will follow the arrears process through to the later stages, including notices and preparation for court action, working with colleagues in housing management, legal and support services.

The role is based on site five days per week, so you will be part of the day-to-day activity of the team and able to pick up live cases quickly. The successful candidate will balance firm, fair recovery action with a supportive approach, signposting tenants to money advice and wider help where it is needed.

Main responsibilities

• Manage a caseload of tenant accounts, monitoring rent and service charge arrears and taking timely action
• Contact tenants by phone, letter, email and visit to discuss arrears and agree affordable repayment plans
• Follow the organisation’s income recovery procedures, including notices, legal action and court preparation
• Carry out accurate account reconciliations and keep case records up to date on the housing management system
• Support tenants affected by welfare reform, including Universal Credit and Housing Benefit queries
• Refer tenants to money advice, financial inclusion and support services where appropriate
• Work with housing, legal and support colleagues to prevent evictions and sustain tenancies
• Prepare reports on arrears performance and caseload activity as required
• Handle queries and complaints relating to rent accounts in a professional and timely way
• Meet income collection and arrears targets agreed with the team

Requirements

Essential

• Previous experience as an Income Officer, Income Recovery Officer or similar role within social housing
• Good knowledge of rent arrears recovery procedures and the legal process for possession action
• Understanding of Universal Credit, Housing Benefit and the impact of welfare reform on rent collection
• Confident, clear communicator, able to hold sensitive conversations about debt
• Ability to manage a busy caseload and work to targets
• Experience of using a housing management system and good general IT skills
• Available to work on site 5 days per week

Desirable

• Experience within a London housing association or local authority
• Knowledge of pre-action protocols and court procedures
• Experience of supporting vulnerable tenants

The offer

• 3 month interim contract
• Based on site in London, 5 days per week
• Live caseload within an established housing team
• Rate to be confirmed with candidates

This role suits an income professional who can take on a live caseload at short notice and combine firm recovery action with a supportive approach to tenants.