Income Management Officer

Touchstone Group; Bath; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Training and development

Discounts and offers

Job summary

Places for People is hiring an Income Management Officer on a permanent basis. Reporting to the Operations Manager, the role offers hybrid working (3 days at home) after an initial training period.

You will oversee income management administration and liaise with Property Managers and Administrators to maintain high service levels. The ideal candidate has debt management experience or readiness to be trained, strong customer service skills, and good IT proficiency.

Qualifications

• Experience in customer service and a background in stakeholder engagement.
• Strong IT skills and proficient in using various packages.

Responsibilities

• Oversee income management administration within the portfolio.
• Collaborate with Property Managers and Administrators to maintain performance.
• Ensure accuracy of information on the database for meaningful client feedback.
• Support internal and external clients with service delivery.

Skills

Customer Service Experience

Excellent telephone manner

Good IT skills

Stakeholder engagement

Fast-paced environment

Job description

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities.

From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK.

And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it’s only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

For over 30 years, Touchstone has helped People and places thrive through expert property management. As part of Places for People, we combine experience, ambition and a People-first approach to create better experiences for our Customers and the homes we manage.

More About The Team

We are looking to hire an Income Management Officer on a permanent basis. Reporting to the Operations Manager, this is a great opportunity to join a growing area of the business.

The working hours for this role are Monday to Thursday 9am – 5.30pm and Friday 9am – 5pm. After an initial period of training (Approx 3 months), we can offer hybrid working (3 days at home).

More About The Role

This role will be overseeing the income management administration within the portfolio, ensuring the highest level of service to both internal and external clients.

On a daily basis, you will work closely with Property Managers and Administrator to maintain a high level of performance, both at a personal and a team level. In addition, you will be responsible for maintaining the accuracy of information entered onto the database to enable more useful and meaningful feedback to clients, customers and related departments.

Formore information please download our job profile available on our website.

At Places for People, we prioritise our dedication to safer recruitment. Therefore, a Basic DBS check is mandatory for this position.

More About you

Debt management experience is preferred for this role however it is not essential as training will be provided. The ideal applicant will have a background in customer service, be comfortable using various IT packages and have a track record of working with various stakeholders.

Experience / Skills:

• Customer Service Experience,
• Excellent telephone manner,
• Good IT skills,
• Stakeholder engagement skills,
• Experience of working within a fast paced environment.

Whatyou'llget

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond.

• Competitive salary, with a salary review yearly
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more.

What's next?

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [e-mail].

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.