Property Manager

Leisure (Operations); Bath; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Touchstone Bath is recruiting a Property Manager in Bath to join a growing team and support high-quality property and customer service across the portfolio.

You will be the first point of contact for customer enquiries and complaints, coordinating with internal teams to ensure new properties are uploaded and diaries and documents are accurately recorded. After an initial training period (2–4 weeks), hybrid working is available (3 days at home).

Qualifications

• Customer Service experience is essential for this role.
• Knowledge of IT packages such as MS Word and Excel along with the ability to multi task is also desired.

Responsibilities

• Provide the first point of contact for customer enquiries and complaints relating to the customer and the property.
• Coordinate with internal teams to ensure new properties are uploaded and information (diaries, documents) is recorded accurately.

Skills

Customer Service

IT skills

Excellent communication

Stakeholder engagement/ management

Multi-tasking

Tools

MS Word

Excel

Job description

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities.

From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK.

And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

For over 30 years, Touchstone has helped People and places thrive through expert property management. As part of Places for People, we combine experience, ambition and a People-first approach to create better experiences for our Customers and the homes we manage.

More about the team

We are looking to recruit a Property Manager on a permanent basis. Reporting to the Portfolio Manager, this is a great opportunity to join a growing area of the business.

This role is based on site at Touchstone Bath, The working hours are Monday to Thursday 9am - 5.30 and Friday 9am - 5pm. After an initial period of training (2-4 weeks), this role offers hybrid working (3 days at home).

More about your role

You are providing the first point of contact for all customer enquiries and complaints relating to the customer and the property, it is imperative that the highest level of service is provided to both internal and external clients. Your role will involve managing and working with other internal teams to ensure that all new properties are uploaded on to the system and all information including diaries and document are accurately recorded.

For more information please download our job profile available on our website.

At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory.

More about you

Customer Service Experience is essential for this role. Knowledge of IT packages such as MS Word and Excel along with the ability to multi task is also desired,

Experience & Skills

• Customer Service experience,
• Good IT skills,
• Excellent communication skills,
• Stakeholder engagement/ management,
• The ability to multi task