Income Collection Assistant

Opus People Solutions; West Midlands; Hybrid; GBP 29,000 - 30,000; Full time

Job summary

Opus People Solutions, recruiting on behalf of Walsall Council, seeks an Income Collection Assistant. You will manage a portfolio of debts, contact customers to secure payments, and arrange repayment plans. Hybrid working applies after training, with initial full-time on-site support.

The role focuses on recovering income, maintaining records, and coordinating with internal teams to optimise outcomes. This is a 12-month temporary position offering market-rate PAYE pay and career development

Qualifications

• Experience in credit control or debt recovery essential.
• Strong communication and negotiation skills.
• Able to manage a portfolio of debts and meet targets.

Responsibilities

• Recover outstanding income owed to the Council through credit control and debt recovery activities.
• Contact customers via telephone, email, and written correspondence to secure payment.
• Arrange repayment plans and advise on suitable payment options.
• Refer debts to external collection agencies where appropriate.
• Assess customer circumstances and signpost to support services where required.
• Maintain accurate case records and update internal systems.
• Process financial transactions including invoices, credit notes, and write-offs.
• Monitor cases and escalate where legal action may be required.

Skills

Credit control

Debt recovery

Outbound calls

Negotiation

Communication

Organised

Teamwork

Job description

Income Collection Assistant

Location: Civic Centre, Walsall, WS1 1DA

Pay Rate: £14.82 - £15.31 per hour PAYE depending on experience

Contract: Temporary basis, initially 12 months, with potential to extend

Hours: 37 hours per week, Monday to Friday

1 position available

About the Role

Opus People Solutions are currently recruiting on behalf of our Client, Walsall Council, for an Income Collection Assistant to join a busy and supportive team.

This is an excellent opportunity for experienced credit control or debt recovery professionals to support the collection of outstanding income while delivering a professional and customer-focused service.

You will be responsible for managing a portfolio of debt cases and using a range of recovery methods to maximise income collection.

Key Responsibilities

• Recover outstanding income owed to the Council through effective credit control and debt recovery activities
• Contact customers via telephone, email, and written correspondence to secure payment
• Arrange repayment plans and provide advice on suitable payment options
• Refer debts to external collection agencies where appropriate
• Assess customer circumstances and signpost to support services where required
• Maintain accurate case records and update internal systems
• Process financial transactions including invoices, credit notes, and write-offs
• Monitor cases and escalation where legal action may be required

Working Arrangements

• Standard hours: 8:45am - 5:15pm (1-hour unpaid break). Flexible hours are open for consideration.
• Take part in a weekly rota to cover service hours (latest finish 5:15pm)
• Full-time onsite during training
• Hybrid working available following training (3 days onsite per week)

About You

We are looking for candidates who:

• Previous experience in credit control and debt recovery is essential
• Confidence in making outbound calls and negotiating payments
• Demonstrate strong communication skills and professionalism
• Are organised, target-driven, and detail-focused
• Can work both independently and as part of a team

Why Apply

• Hybrid working after training
• Immediate opportunity
• Experience within a local authority environment
• Potential for contract extension

All offers will be subject to satisfactory compliance screening, including right to work in the UK and references