Income Collection Assistant

Opus People Solutions Ltd; Stafford; Hybrid; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Hybrid working after training

Immediate opportunity

Experience with local authority

Contract extension possible

Job summary

Opus People Solutions Ltd., recruiting on behalf of Walsall Council, seeks an Income Collection Assistant in Walsall. The role involves managing a debt portfolio, contacting customers to secure payments, and arranging repayment plans while upholding a professional service.

The position is a temporary 12-month contract with hybrid working after training, and 37 hours per week. Prior credit control and debt recovery experience is essential; training will be provided.

Qualifications

• Experience in credit control and debt recovery is essential.
• Confidence in making outbound calls and negotiating payments.
• Strong communication skills and professionalism.
• Organised, target-driven and detail-focused.
• Ability to work independently and in a team.

Responsibilities

• Recover outstanding income owed to the Council through effective credit control and debt recovery activities
• Contact customers via telephone, email, and written correspondence to secure payment
• Arrange repayment plans and provide advice on suitable payment options
• Refer debts to external collection agencies where appropriate
• Assess customer circumstances and signpost to support services where required
• Maintain accurate case records and update internal systems
• Process financial transactions including invoices, credit notes, and write-offs
• Monitor cases and escalate where legal action may be required

Skills

Credit control

Debt recovery

Outbound calls

Negotiation

Communication

Job description

Income Collection Assistant

Location: Civic Centre, Walsall, WS1 1DA

Pay Rate: 14.82 - 15.31 per hour PAYE depending on experience

Contract: Temporary basis, initially 12 months, with potential to extend

Hours: 37 hours per week, Monday to Friday

1 position available

About the Role

Opus People Solutions are currently recruiting on behalf of our Client, Walsall Council, for an Income Collection Assistant to join a busy and supportive team.

This is an excellent opportunity for experienced credit control or debt recovery professionals to support the collection of outstanding income while delivering a professional and customer-focused service.

You will be responsible for managing a portfolio of debt cases and using a range of recovery methods to maximise income collection.

Key Responsibilities

• Recover outstanding income owed to the Council through effective credit control and debt recovery activities
• Contact customers via telephone, email, and written correspondence to secure payment
• Arrange repayment plans and provide advice on suitable payment options
• Refer debts to external collection agencies where appropriate
• Assess customer circumstances and signpost to support services where required
• Maintain accurate case records and update internal systems
• Process financial transactions including invoices, credit notes, and write-offs
• Monitor cases and escape where legal action may be required

Working Arrangements

• Standard hours: 8:45am - 5:15pm (1-hour unpaid break). Flexible hours are open for consideration.
• Take part in a weekly rota to cover service hours (latest finish 5:15pm)
• Full-time onsite during training
• Hybrid working available following training (3 days onsite per week)

About You

We are looking for candidates who:

• Previous experience in credit control and debt recovery is essential
• Confidence in making outbound calls and negotiating payments
• Demonstrate strong communication skills and professionalism
• Are organised, target-driven, and detail-focused
• Can work both independently and as part of a team

Why Apply

• Hybrid working after training
• Immediate opportunity
• Experience within a local authority environment
• Potential for contract extension

All offers will be subject to satisfactory compliance screening, including right to work in the UK and references