Credit Control & Income Recovery Specialist (Hybrid)

Opus People Solutions

West Midlands

Hybrid

GBP 29,000 - 30,000

Full time

11 days ago

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Job summary

Opus People Solutions, recruiting on behalf of Walsall Council, seeks an Income Collection Assistant. You will manage a portfolio of debts, contact customers to secure payments, and arrange repayment plans. Hybrid working applies after training, with initial full-time on-site support.

The role focuses on recovering income, maintaining records, and coordinating with internal teams to optimise outcomes. This is a 12-month temporary position offering market-rate PAYE pay and career development

Qualifications

Experience in credit control or debt recovery essential.
Strong communication and negotiation skills.
Able to manage a portfolio of debts and meet targets.

Responsibilities

Recover outstanding income owed to the Council through credit control and debt recovery activities.
Contact customers via telephone, email, and written correspondence to secure payment.
Arrange repayment plans and advise on suitable payment options.
Refer debts to external collection agencies where appropriate.
Assess customer circumstances and signpost to support services where required.
Maintain accurate case records and update internal systems.
Process financial transactions including invoices, credit notes, and write-offs.
Monitor cases and escalate where legal action may be required.