Hybrid Income Collection & Credit Control Specialist

Schools’ Choice; Walsall; Hybrid; GBP 29,000 - 30,000; Part time

Job summary

Income Collection Assistant role for Walsall Council, recruited via Opus People Solutions. You will manage a portfolio of debt cases, contacting customers to secure payment and arrange repayment plans.

Hybrid working after training with 37 hours per week, on-site at Civic Centre, Walsall. Experience in credit control and debt recovery is essential; you will work in a busy team to maximise income collection.

Qualifications

• Experience in credit control and debt recovery.
• Strong communication and negotiating skills.
• Organised, target-driven and detail-focused.

Responsibilities

• Recover outstanding income owed to the Council through credit control and debt recovery activities.
• Contact customers via telephone, email, and written correspondence to secure payment.
• Arrange repayment plans and provide advice on suitable payment options.
• Refer debts to external collection agencies where appropriate.
• Assess customer circumstances and signpost to support services where required.
• Maintain accurate case records and update internal systems.
• Process financial transactions including invoices, credit notes, and write-offs.
• Monitor cases and escalate where legal action may be required.

Skills

Credit control

Debt recovery

Outbound calls

Negotiation

Communication

Organisation

Tools

CRM software

Data entry

Job description

Income Collection Assistant role for Walsall Council, recruited via Opus People Solutions. You will manage a portfolio of debt cases, contacting customers to secure payment and arrange repayment plans.

Hybrid working after training with 37 hours per week, on-site at Civic Centre, Walsall. Experience in credit control and debt recovery is essential; you will work in a busy team to maximise income collection.