Incident & Problem Lead (Hybrid/Remote)

Optum; Leeds; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development opportunities

Job summary

A global healthcare organization is seeking an Incident and Problem Manager. In this hybrid role based in Leeds, you will manage incident lifecycles, ensuring swift service restoration and maintaining strong communication with stakeholders. The ideal candidate will possess ITIL 4 certification and have proven experience in problem-solving and stakeholder management. This position offers the opportunity to impact health outcomes positively.

Qualifications

• Proven ability to manage incident and problem lifecycle activities.
• Demonstrated attention to detail.
• Ability to work collaboratively with cross-functional teams.

Responsibilities

• Manage resources for major and critical incidents on a 24x7 basis.
• Deliver major incident and problem reviews with effectiveness metrics.
• Develop incident and problem processes, tools, and reporting.

Skills

Problem-solving techniques

Stakeholder engagement

Independent operation

Education

ITIL 4 certification or equivalent service management experience

Job description

A global healthcare organization is seeking an Incident and Problem Manager. In this hybrid role based in Leeds, you will manage incident lifecycles, ensuring swift service restoration and maintaining strong communication with stakeholders. The ideal candidate will possess ITIL 4 certification and have proven experience in problem-solving and stakeholder management. This position offers the opportunity to impact health outcomes positively.