Inbound Team Leader

JD Logistics; Bedford; Presencial; GBP 26.000 - 32.000; Jornada completa

Descripción de la vacante

JD Logistics is seeking an experienced Inbound Team Leader to supervise the inbound operations within a fast-paced warehouse environment in the UK. You will coordinate unloading, receiving, putaway and stock movement, ensuring accuracy in the WMS and adherence to safety standards.

The role requires strong leadership, effective communication and the ability to manage labour allocation during peak periods. Join us to drive continuous improvement in inbound flow and space utilisation.

Formación

• Experience as Team Leader or supervisor in warehouse/logistics.
• Experience in container unloading, goods receiving, pre-sorting and putaway operations.
• Strong understanding of warehouse receiving, stock control, location management and inventory accuracy.
• Experience handling inbound operational exceptions and system-receiving issues.
• Strong communication, organisation and problem-solving skills.

Responsabilidades

• Supervise and lead the inbound team with clear task allocation and coaching.
• Plan, organise and monitor daily inbound activities including unloading, receiving and putaway.
• Manage labour allocation to ensure inbound volume is processed safely and efficiently.
• Ensure goods are received accurately into the WMS within required timelines and quality standards.
• Monitor putaway progress, backlog, and productivity; adjust priorities and manpower as needed.
• Complete shift handovers and communicate outstanding priorities for the next shift.

Conocimientos

Team leadership

Warehouse operations

WMS knowledge

Problem solving

Communication

Herramientas

WMS software

Handheld scanners

MS Office

Descripción del empleo

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Duties

• Supervise and lead the Inbound team, providing clear task allocation, training, coaching and performance feedback.
• Plan, organise and monitor daily Inbound activities, including container unloading, receiving, pre-sorting, checking, putaway, replenishment support and stock movement.
• Manage labour allocation across unloading, pre-sorting and putaway work areas to ensure inbound volume is processed safely and efficiently.
• Ensure goods are received accurately into the WMS and completed within required timelines and quality standards.
• Oversee the pre-sorting process to ensure stock is correctly separated, labelled and prepared for putaway.
• Monitor putaway progress, backlog, location utilisation and productivity; adjust priorities and manpower where required.
• Investigate and resolve Inbound exceptions, including quantity discrepancies, damaged stock, missing labels, incorrect SKU information, system-receiving issues, location issues and supplier-delivery discrepancies.
• Work closely with Inventory, Outbound and other operational teams to resolve stock-related issues and maintain accurate inventory records.
• Manage employee attendance, lateness, performance, conduct and Health & Safety compliance during the shift.
• Ensure employees follow SOPs, safe unloading practices, MHE rules and warehouse quality standards.
• Monitor Inbound KPIs, including receiving timeliness, putaway completion, productivity, backlog, inventory accuracy and exception levels.
• Complete clear shift handovers, including outstanding delivery, putaway backlog, stock discrepancies, system issues and priorities for the following shift.
• Support continuous improvement activities to improve Inbound flow, productivity, safety and space utilisation.

Job Qualifications

• Previous experience as a Team Leader, Supervisor or senior operative within a warehouse, logistics, e-commerce or distribution environment.
• Practical experience in a manual/person-to-goods warehouse is essential.
• Experience of container unloading, goods receiving, pre-sorting and putaway operations is essential.
• Experience handling Inbound operational exceptions, stock discrepancies and WMS receiving issues.
• Strong understanding of warehouse receiving, stock control, location management and inventory accuracy.
• Previous experience leading warehouse employees, including labour allocation, attendance and performance management.
• Good knowledge of WMS, handheld scanning equipment and Microsoft Office applications.
• Strong communication, organisation and problem-solving skills.
• Able to work effectively in a fast-paced, high-volume environment and make sound decisions under pressure.
• Strong commitment to Health & Safety, quality and operational compliance.
• Reach Truck licence and practical Reach Truck experience are preferred.
• Counterbalance, VNA or other MHE licences would be advantageous.
• Flexible to work different shifts, weekends and peak periods where required.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.