Inbound Sales & Rentention Executive

Anderson Wright Consulting

Newcastle-under-Lyme

On-site

GBP 27,000 - 36,000

Full time

5 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Free onsite parking

20 days annual leave + Bank Holidays

Excellent ongoing training and support

Career progression opportunities

Staff events

Job summary

Anderson Wright Consulting in Talke, near Stoke‑on‑Trent, is seeking an Inbound Sales and Retention Executive. You will handle inbound sales enquiries and renewals, aiming to retain and grow existing customer value while building rapport and handling objections politely over the phone.

The role emphasizes customer service excellence, product knowledge, and achievement of sales targets. Monitored by a proactive team, it offers training and progression in a supportive environment.

Qualifications

Experience in inbound sales or telesales is advantageous.
Strong communication and customer service focus.
Willingness to learn and succeed in a target-driven environment.

Responsibilities

Manage inbound sales enquiries quickly and professionally.
Speak with existing customers about contract renewals.
Understand customer requirements and recommend products and services.
Convert inbound enquiries into sales.
Retain customers and identify opportunities to increase value.
Explain product features and options to customers.
Handle objections confidently and negotiate solutions.
Build relationships with new and existing customers.
Maintain accurate customer information in the CRM.
Work toward personal and team sales/retention targets.
Deliver high levels of customer service in every interaction.
Continually develop product knowledge and sales techniques.

Skills

Telephone skills

Self-motivation

Sales targets

Customer focus

Rapport building

Objection handling

Negotiation

Product knowledge

CRM systems

Team player

Telesales experience

Tools

CRM systems

Job description

INBOUND SALES AND RETENTION EXECUTIVE - TALKE - £26,500 BASIC + OTE £36,000

Location: Talke, Stoke-on-Trent

Salary: £26,500 basic + OTE £36,000

Hours: Monday to Friday, 9:00am - 5:30pm

Job Type: Full-time, Permanent

Due to continued success and significant business growth, we are recruiting for an Inbound Sales and Retention Executive to join a successful and expanding company based in Talke.

This is an excellent opportunity for someone who is confident on the telephone, enjoys speaking with customers and is motivated by achieving results. You will be dealing primarily with inbound sales enquiries and existing customer renewals, helping customers find the right solution while identifying opportunities to retain and grow business.

Previous sales or telesales experience would be advantageous; however, we are also interested in people with excellent communication skills, a strong customer service approach and the drive and willingness to succeed.

The company provides excellent ongoing training, support and genuine opportunities for career progression, making this an excellent time to join the business.

COMPANY BACKGROUND

Our client is a leading independent company operating nationally and has built an excellent reputation for providing competitive services alongside outstanding customer care.

Following a recent merger, the company is experiencing significant growth while continuing to maintain the supportive, family feel that has contributed to its success.

Customer service remains at the heart of the business, and they are looking for people who share their commitment to providing customers with an excellent experience.

INBOUND SALES AND RETENTION EXECUTIVE - THE ROLE

As an Inbound Sales and Retention Executive, you will manage inbound sales enquiries and existing customer contract renewals, providing a professional and seamless customer experience while helping the business achieve its sales and retention targets.

You will build rapport with customers, understand their requirements, explain the available products and services and confidently handle any questions or objections.

YOUR RESPONSIBILITIES WILL INCLUDE

Managing inbound sales enquiries quickly and professionally
Speaking with existing customers regarding contract renewals
Understanding customer requirements and recommending appropriate products and services
Converting inbound enquiries into sales
Retaining existing customers and identifying opportunities to increase customer value
Explaining product features, benefits and available options
Handling customer objections confidently and professionally
Negotiating solutions that meet both customer and business requirements
Building strong relationships with new and existing customers
Maintaining accurate customer information using the company CRM system
Working towards individual and team sales and retention targets
Maintaining a high level of customer service throughout every interaction
Continually developing your product knowledge and sales techniques

SKILLS AND EXPERIENCE

Confident and professional when speaking with customers over the telephone
Self-motivated and driven to achieve results
Comfortable working towards sales and performance targets
Customer-focused with excellent communication skills
Able to build rapport quickly
Confident handling objections and negotiating with customers
A quick learner who can adapt to new products and systems
Comfortable working within a busy, fast-paced environment
Computer literate and confident using CRM systems
A good problem solver with a positive attitude
Resilient and able to work effectively under pressure
A strong team player
Previous telesales, inbound sales, customer retention, renewals or contact centre experience would be advantageous, but it is not essential. A great attitude, confidence on the telephone and a willingness to learn and succeed are equally important.