Inbound Sales Advisor — Uncapped Commission & Discounts

Charles Trent Ltd; England; On-site; GBP 27,000 - 45,000; Full time

Benefits offered by this job

Commission bonuses

Staff discounts on parts

Health cash plan

Critical illness cover

Volunteering day

Additional holidays

Pension uplift

Job summary

Charles Trent Ltd in Poole is seeking a Sales Advisor to drive revenue by handling inbound enquiries, converting demand into profitable sales, and delivering a confident customer experience. The role focuses on maximising conversion, basket value and margin through strong product knowledge and clear communication.

The position offers a £26,500 base plus uncapped commission, with top performers earning £35,000–£45,000+ total annual earnings.

Qualifications

• Excellent phone and email sales and customer service skills with high attention to detail.
• Strong sales mechanics including objection handling, negotiation and closing.
• Focus on maximise conversion, average order value and margin while handling high enquiry volumes.
• Advanced problem solving and customer handling, identifying correct parts with incomplete information.

Responsibilities

• Handle inbound calls, emails and enquiries across all sales channels with professional customer experience.
• Identify required parts and confirm fitment with customers to reduce returns.
• Prioritise own-stock parts to maximise availability, margin and speed to fulfilment.
• Quote, negotiate and close sales within pricing and margin guidelines.
• Upsell warranties and related products to increase basket value.
• Manage customer interactions through to sale completion with clear ownership.
• Participate in outbound campaigns to identify and convert new customers.
• Maintain high standards of communication and customer experience across touchpoints.

Skills

Phone sales

Email sales

Customer service

Objection handling

Negotiation

Closing

Parts identification

Attention to detail

Interpersonal communication

Active listening

Numeracy

IT skills

Time management

Product knowledge

Job description

Charles Trent Ltd in Poole is seeking a Sales Advisor to drive revenue by handling inbound enquiries, converting demand into profitable sales, and delivering a confident customer experience. The role focuses on maximising conversion, basket value and margin through strong product knowledge and clear communication.

The position offers a £26,500 base plus uncapped commission, with top performers earning £35,000–£45,000+ total annual earnings.