Inbound Sales Advisor

Rightio; Oldbury; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Base salary + uncapped commission

Part-time options

Pension scheme

Free parking on site

Discounts on food on site

Discount schemes for employees

Job summary

Rightio is recruiting for both full-time and part-time Inbound Sales Advisors. Location: Oldbury, West Midlands.

You will handle enquiries from customers who have already contacted us and convert conversations into bookings and sales through great service, product knowledge, and genuine care for the customer. The role requires 1+ year of telephone sales experience, a track record of hitting targets, and a confident, professional telephone manner.

Qualifications

• 1+ year of telephone sales experience.
• Experience upselling and cross-selling.
• Proven track record of hitting sales targets.
• Self-motivated in a target-driven environment.
• Confident, professional telephone manner.
• Comfortable using CRM systems.
• Skilled at handling objections empathetically.
• Able to record information accurately on calls.
• Experience selling subscription products, insurance, or home services is a bonus.

Responsibilities

• Handle inbound calls and convert enquiries into bookings and policy sales.
• Upsell and cross-sell Rightio products and services, including Care Club membership policies.
• Use a consultative approach — listen first, recommend second.
• Build lasting customer relationships based on trust and reliability.
• Call existing customers to follow up on enquiries, quotes, or lapsed accounts.
• Re-engage customers after an engineer visit to present Care Club policy options.
• Consistently hit daily, weekly, and monthly KPIs.
• Record call details accurately in our CRM systems.

Skills

Telephone sales

Upselling

Cross-selling

Targets

CRM

Tools

CRM systems

Job description

No cold calling. Every conversation starts with a customer who has already reached out to us.

If you have at least 1 year of telephone sales experience and a track record of hitting targets, this role is for you.

Location: Oldbury, West Midlands

Salary: £26,436.80 per year (full-time), OTE up to £31,000 (uncapped) part-time pro-rated

Hours: Full-time: 40 hours, 5 days, Monday – Sunday, 7am – 7pm (weekdays), 8am – 5pm (weekends). Part Hours are also available.

Who We Are

Rightio is one of the UK's leading home repairs and services companies. We work with over 200 fully qualified engineers nationwide, covering plumbing, heating, electrics, drainage, and locks.

We deliver peace of mind through excellent service and reliable solutions.

Our vision: "The trusted people to maintain and upgrade your property."

Full-Time and Part-Time Available

We are recruiting for both full-time and part-time Inbound Sales Advisors. Part-time hours and days are flexible and will be agreed at interview to suit you and the business.

The Role

As an Inbound Sales Advisor you will handle enquiries from customers who have already contacted us. You will convert those conversations into bookings and sales through great service, product knowledge, and genuine care for the customer.

Sales, Your Primary Focus

• Handle inbound calls and convert enquiries into bookings and policy sales
• Upsell and cross-sell Rightio products and services, including Care Club membership policies
• Use a consultative approach — listen first, recommend second
• Build lasting customer relationships based on trust and reliability

Outbound and Follow-Up

• Call existing customers to follow up on enquiries, quotes, or lapsed accounts
• Re-engage customers after an engineer visit to present Care Club policy options
• Consistently hit daily, weekly, and monthly KPIs

Customer Experience and Admin

• Deliver a professional, reassuring experience on every call
• Handle objections confidently and turn hesitation into confidence
• Record call details accurately in our CRM systems
• Keep your product and process knowledge current

What We’re Looking For

• 1+ year of telephone sales experience
• Experience upselling and cross-selling
• Proven track record of hitting sales targets
• Self‑motivated in a target‑driven environment
• Confident, professional telephone manner
• Comfortable using CRM systems
• Skilled at handling objections empathetically
• Able to record information accurately on calls

It would be a bonus if you have experience selling subscription products, insurance, or home services, but this is not essential.

What We Offer

• Competitive base salary with uncapped commission — your effort is directly rewarded
• Flexible part‑time options available alongside full‑time positions
• Company pension scheme
• Free on‑site parking
• Discounted or free food on site
• Employee and store discount schemes
• Free flu jabs and company sick pay
• Full product training so you know exactly what you are selling
• A supportive team where performance is recognised and celebrated

Our Values

• Reassuring – Giving customers confidence at every step
• Reliable – Providing consistent service customers can depend on
• Responsible – Owning our commitments and delivering on them
• Robust – Handling challenges with strength and professionalism
• Respectful – Valuing every customer and every colleague

You may have experience in the following: Telesales Advisor, Inbound Sales Executive, Customer Sales Advisor, Telephone Sales Executive, Sales Consultant, Contact Centre Advisor, Customer Service and Sales Advisor, Call Centre Sales Agent, Outbound Sales Advisor, Insurance Sales Advisor, Membership Sales Advisor, Sales Support Advisor etc