Inbound Sales Advisor

Concentrix; Newcastle upon Tyne; Hybrid; Full time

Job summary

A leading company is seeking an Inbound Sales Advisor to join their team in Newcastle. This full-time position offers a hybrid work model, allowing you to work both on-site and from home. You will be responsible for providing exceptional customer service and support to Virgin Media/O2 customers, resolving queries and driving sales. The role requires strong communication skills and a technical mindset. Enjoy competitive pay, bonuses, and a variety of employee benefits.

Benefits

Discounts for Virgin Media customers

O2 network discount

Car and home insurance discounts

28 days paid holidays

Refer a friend incentive

Employee Assist Program

Wrkit platform access

PUREGYM discount

Free healthcare cover

UNUM Dental cover

Qualifications

• 6-12 months experience in sales or working towards targets.
• Excellent customer service skills.
• Ability to communicate effectively with all levels.

Responsibilities

• Respond to inbound calls from Virgin Media/O2 customers.
• Provide support for tech issues, payments, and complaints.
• Drive sales through excellent service.

Skills

Customer Service

Sales

Technical Mindset

Job description

Job Title:

Inbound Sales Advisor

Job Description

Do you have 6 months experience working to targets? Are you passionate about customer service?We could have the job for you!

• We are offering a fantastic opportunity to work on behalf of Virgin media/O2!
• Hourly rate of £12.25
• Monthly bonus earning opportunities!
• Hybrid model– A mix of days on site based in Newcastle City Centre & the comfort of your own home.
• Full time permanent position- Contracted to 40 hours paid production on a rotational shift pattern between the hours of 9am-8pm Monday to Sunday.

As an advisor with Virgin Media/O2, our customers interests are at the heart of everything we do. Your main role will be to respond to inbound calls from Virgin Media/O2 Mobile customers. You are to provide excellent customer service support, help with general queries such as tech issues, payments, billing, customer complaints & aim to drive sales through great service.

Benefits of being an Inbound Sales Advisor

• Discounts available for new & existing Virgin Media customers!
• Join O2 network and you will get 25% discount off your airtime bill.
• Discount on car and home insurance with AXA!
• 28 days paid holidays.
• Refer a friend incentive.
• Employee Assist Program-a range of support and resources, accessed free.
• Wrkitplatform-access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
• PUREGYMDiscount & 0% joining fee.
• Free healthcare coverfor you and your dependents with pension (after one year)
• UNUM Dental cover-comprehensive cover enabling you to claim back costs of dental care for you and your dependents.

What you’ll need

• A minimum of 6-12 months experience within a sale’s role (Desirable) or working towards monitored targets.
• Excellent customer service skills.
• A great attitude and an ability to talk to people at all levels.
• A technical mindset – you will need to know how to use a computer and navigate different systems.
• A quiet place to work at home with a good broadband connection minimum 10 mbps.

We can teach you the rest!

What are you waiting for? We can’t wait to meet you!

Apply now and one of our friendly recruiters will take you through our straightforward recruitment process.

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

GBR The Rocket

Language Requirements:

Time Type:

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