Inbound Sales Administrator

JR United Kingdom; Swindon; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Swindon is seeking an Inbound Sales Administrator to act as a liaison between customers and Business Development Managers. This role entails processing orders, maintaining customer records, and providing exceptional post-sale service. The ideal candidate should be organized, possess strong communication skills, and thrive in a multitasking environment.

Benefits

25 days holiday plus Bank Holidays

Life Insurance

Enhanced Maternity/Paternity pay

5% Pension contributions

Performance-based annual bonus scheme

Qualifications

• Experience in Customer Service/Administration or similar role required.
• Ability to provide a 5-year work history for verification.
• Satisfactory basic DBS check needed.

Responsibilities

• Process customer orders and maintain information.
• Serve as a point of contact for sales inquiries and support quotations.
• Prepare export documentation and ensure compliance.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Team player

Job description

Inbound Sales Administrator

The Inbound Sales Administrator acts as the connecting piece between the customer and the Business Development Managers by processing orders, maintaining customer information, and providing post-sale customer service reports. This fast-paced environment requires multitasking and suits someone who enjoys going above and beyond for internal and external customers.

Due to the known consignor duties, the successful candidate must provide a 5-year work history with confirmation of dates from previous employers. A basic DBS check will also be required for this role.

Requirements:

• Excellent interpersonal and communication skills
• Experience in Customer Service/Administration or similar role
• Team player
• Organized and methodical approach
• Ability to multitask
• Satisfactory basic DBS check

Key Duties & Responsibilities:

• Handle service-related customer orders, requests, and dispatching goods, including information on stock, delivery, and pricing
• Serve as the point of contact for sales inquiries, relay requests to relevant Business Development Managers or Distributors, and support quotation preparation
• Provide confident customer care and respond promptly to sales inquiries
• Maintain and update customer account details in the DSE system
• Prepare export documentation ensuring compliance with Customs & Excise procedures
• Coordinate online store requests and monitor sales orders
• Process credit card payments via online systems
• Collaborate with Production, Quality, Dispatch, and Accounts teams to ensure high-quality products are delivered on time
• Assist in other areas of the company as needed

Benefits:

• 25 days holiday plus Bank Holidays
• Life Insurance
• Enhanced Maternity/Paternity pay
• 5% Pension contributions
• Performance-based annual bonus scheme