Inbound Sales Administrator

JR United Kingdom; Slough; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Slough is looking for an Inbound Sales Administrator to act as the essential link between customers and Business Development Managers. In this fast-paced role, you will manage customer orders, provide information, and ensure excellent customer service. With benefits like 25 days holiday and company-wide bonuses, this position is ideal for someone organized and enthusiastic about customer relations.

Benefits

25 days holiday + Bank Holidays

Life Insurance

Enhanced Maternity/Paternity pay

5% Pension contributions

Company-wide performance-based annual bonus scheme

Qualifications

• Experience in Customer Service/Administration or similar role.
• Satisfactory basic DBS check required.

Responsibilities

• Handle all service-related and customer orders including dispatching goods.
• Serve as point of contact for sales inquiries and maintain customer account details.
• Prepare export documentation ensuring compliance with customs regulations.

Skills

Excellent interpersonal skills

Organised

Ability to multi-task

Team player

Job description

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The Inbound Sales Administrator acts as the connecting piece between the customer and the Business Development Managers by doing things like processing orders, keeping track of customer information, and providing post-sale customer service reports. It's a fast-paced environment that requires the ability to multi-task and would suit someone who enjoys going above and beyond for customers, both internal and external.

Due to the known consignor duties carried out, the successful candidate will need to provide 5 years' work history including confirmation of dates from previous employers. A basic DBS check will also be required for this role.

Requirements:

• Excellent interpersonal and communication skills
• Experience in Customer Service/Administration or similar role
• Team player
• Organised and methodical in approach
• Ability to multi-task
• A satisfactory basic DBS check

Key Duties & Responsibilities:

• Handling all service-related and customer orders, including requests, processing, dispatching goods, and providing information such as stock availability, delivery dates, and pricing
• Serving as the point of contact for sales inquiries, communicating requests to relevant Business Development Managers or Distributors, and supporting the production of quotations
• Providing confident customer care
• Responding promptly and efficiently to sales inquiries daily
• Establishing and maintaining customer account details with up-to-date information in the DSE operating system
• Preparing export documentation accurately, ensuring compliance with statutory Customs & Excise procedures
• Processing and coordinating customer requests for online store approval and monitoring subsequent sales orders
• Processing credit card payments via online payment systems
• Working effectively as part of a team with Production, Quality, Dispatch, and Accounts to ensure high-quality products are delivered on time
• Assisting in other areas of the company as required

Benefits include:

• 25 days holiday + Bank Holidays
• Life Insurance
• Enhanced Maternity/Paternity pay
• 5% Pension contributions
• Company-wide performance-based annual bonus scheme